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EXL
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Executives

EXL

0 years

0 Lacs

pune maharashtra india

Posted:6 hours ago| Platform:

Apply

Skills Required

writing concurrency schedule transactions compliance reports reporting support drive service

Work Mode

On-site

Job Type

Full Time

Job Description

Role : Customer Care Executive - OVO Energy
Department : OperationsReports to : Assistant ManagerSpan of Control : NilPrimary ResponsibilityTo work on Chats (B2B) for UK Energy Customers. Need to good writing skills (CEF- B1-5)Performance Parameters

Productivity,
Speed
Accuracy
Dual concurrency Chats
Attendance
Schedule Adherence

Role Responsibilities

Ensure that Chats are handled as per the defined process at all times
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Provide the relevant process reports on a daily basis
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures

Primary Internal Interactions

Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
Manager for the purpose of settling performance issues and for monthly one on ones
SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

QualificationGraduate with knowledge of Computer literacy (MS Office & Domain knowledge) - 15 Yrs of EducationExperience0 to 1 YrsTechnical SkillsSoft Skills

Desirable Skills

Basic IT, Comfortable with working on computersTyping speed of 25-30 words(net)Should be able to communicate in English (verbal & written)Comprehend written composition.Commitment and drive for targetsDecision making abilityAdaptable & Flexible.Customer service Focus – Ability to empathize with the customer and prioritize requestsOther duties as assigned

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