Executive Transport Admin

Helpdesk Responsibilities:

• Maintain a 24/7 transport helpdesk to receive and resolve transportation queries from employees.
• Log service requests and complaints, recording complete details of each request.
• Maintain accurate information on the movements of all transport vehicles.
• Create daily pickup and drop lists for staff.
• Keep an accurate list of important transport-related telephone numbers.
• Prepare daily/weekly reports on transport requests and vehicular movements.
• Contribute to monthly management reports.
• Adhere to Accenture SLA (Service Level Agreement) and KPI (Key Performance Indicator) as agreed.

Coordinator Responsibilities:

• Provide administrative and operational support to the Transport Team.
• Ensure timely arrivals and departures.
• Oversee the Transport operations during the shift under the supervision of the Shift In charge.
• Display drop-off lists on notice boards.
• Verify attendance of vehicles, drivers, and vendor supervisors.
• Prepare the vehicle arrival report and collect pick-up slips from transport vendors.
• Allocate pick-up/drop lists to vendor supervisors.
• Conduct routine vehicle inspections based on an approved checklist.
• Collect and verify log sheets from individual vendors and vehicle tracking.
• Be accessible for escalation of all transport-related issues during the shift.
• Communicate all incidents, issues, and pending problems of the shift through the shift log book.
• Prepare daily/weekly reports on transport matters.

Tracker Responsibilities:

• Track each and every vehicle point-wise and shift-wise.
• Update the status of vehicles timely on the tracking tool.
• Coordinate with vendor trackers.
• Maintain the daily pickup and drop list of employees.
• Maintain an accurate list of telephone numbers of vehicles and vendors.
• Check ad hoc pickup and drop requests.
• Prepare daily/weekly reports on the tracking.
• Prepare reports on no-show employees.
• Prepare reports on the number of pickups and drops per day.
• Ensure smooth information flow to the Helpdesk and Coordinator regarding vehicles and employees.
• Maintain handing over and taking over documents.
• Ensure the vehicle arrives on time to the premises.

Router Responsibilities:

• Continually review transport routes to ensure cost-effective and efficient services.
• Maintain updated route allocations that achieve maximum value for the client.
• Provide accurate information to staff regarding transport routes.
• Implement changes in routes as needed.
• Prepare and forward the roster timeline and defaulters report, including mid-week changes.
• Respond timely to all ad hoc requests.

Shift

5:30pm 2:30 am

Location

Sector 49, Gurgaon

Workdays

Sunday to Thursday

Week off & Cabs

Fixed Fri, Sat off and both way cabs