Work from Office
Full Time
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
Escalate well deserved calls to the Escalations team as per the defined standards and protocol
Follow communication procedures, guidelines and policies
Excellent written and verbal commutations skills
Excellent customer service skills, including maintaining focus on the customer issues
BPO/KPO Experience is must
Flexible with the working schedule
Should be from blended process
Should have good experience in Inbound calls/emails/chat process.
Someone proficient in Telugu and Tamil language
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