Executive Service & Support

Job Title: Executive – Service & Support (AMC Calling)
Department: Administration
Location: Trivandrum (Trionet Info Solutions)

Job Type: Full-time
Preferred Candidate: Male (preferred)

Job Summary:

We are looking for a proactive and customer-focused Executive – Service & Support to handle Annual Maintenance Contract (AMC) calls and related service coordination activities. The role involves ensuring timely follow-ups, addressing client queries, and coordinating with the service team to deliver smooth operations and customer satisfaction.

Key Responsibilities:

• Make outbound and receive inbound calls related to AMC services.
• Provide timely reminders and follow-ups with customers regarding contract renewals, payments, and service schedules.
• Maintain accurate records of customer interactions, AMC contracts, and service details.
• Coordinate with internal service teams for timely execution of customer requests.
• Handle basic customer complaints and escalate complex issues to higher authorities.
• Ensure adherence to company policies and maintain a professional approach in all communications.
• Prepare daily/weekly reports of calls, customer responses, and contract status.

Requirements:

• Qualification: Graduate/Diploma (any discipline).
• Experience: 0–2 years (Freshers with good communication skills can apply).
• Strong verbal communication skills in English & Malayalam (Hindi will be an added advantage).
• Good interpersonal skills and ability to build customer rapport.
• Basic knowledge of MS Office (Word, Excel, Outlook).
• Ability to work under minimal supervision and meet deadlines.

Preferred Attributes:

• Male candidates preferred due to job nature.
• Positive attitude, customer-first approach, and problem-solving mindset.
• Willingness to take initiative and responsibility in day-to-day operations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off

Work Location: In person