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Microland
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Executive - Service Delivery

Executive - Service Delivery

Microland

2 - 6 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

technology it operations management english fault resolution behavioral microland skills customer centricity it technical support activities second line support aptitude tasks related skills operational procedures language proficiency help desk network applications

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: As a Technical Support Specialist at our company, you will be responsible for providing second line support for IT technical activities. Your key responsibilities will include: - Logging and keeping records of customer/employee queries and advising on solutions as per the standard operating procedures - Testing and fixing faulty equipment to ensure smooth operations - Proactively monitoring customer networks using appropriate tools and responding to alarms within the agreed service level agreements (SLA) - Providing L1 support for all application-related issues to ensure seamless user experience Qualification Required: - Education: Any Graduate - Certification: Any IT certification will be desirable Note: No additional details about the company were provided in the job description.,

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Microland

Information Technology & Services

Chennai

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Executive - Service Delivery