Executive - Sales & Services

In this role, you will be responsible for achieving individual sales targets and implementing strategies to increase the store's profitability. You will greet and welcome customers, engaging with them to understand their needs and escorting them to various product counters to influence their purchasing decisions. Your role will involve suggestive selling to drive sales and conducting remote selling activities as requested to reach a wider customer base. Additionally, you will prioritize selling of aged stock while maintaining customer satisfaction and cross-selling to high net-worth individuals across all product categories. Key Responsibilities: - Engage with customers through suggestive selling techniques to boost sales. - Conduct remote selling activities to maximize customer reach. - Prioritize selling of aged stock to minimize inventory. - Cross-sell and cross-promote products to high net-worth individuals. - Handle customer queries and complaints effectively. - Provide excellent customer service and educate customers on product details. - Pack products securely for online orders in compliance with security protocols. - Process customer returns and old gold items efficiently. - Collect feedback from customers and share it with management for business improvement. - Maintain accurate customer database and product details post-sale. Qualifications Required: - Strong communication and interpersonal skills. - Ability to handle customer queries and provide effective solutions. - Attention to detail and accuracy in handling product details and customer information. - Prior experience in sales and customer service is preferred. - Knowledge of jewellery products and industry trends is a plus. Malabar Gold & Diamonds is committed to providing exceptional customer service and fostering a culture of continuous learning and development for its employees. As a team member, you will be expected to adhere to company standards, contribute to sales targets, and actively seek opportunities for personal and professional growth. You will play a crucial role in ensuring customer satisfaction, maintaining inventory accuracy, and supporting the store's marketing and promotional activities.,