Executive - ResReco

Role Summary

Key Responsibilities

• Monitor and manage irregular operations including flight delays, cancellations, and other disruptions.
• Use the Sky Schedule system to identify impacted passengers and determine appropriate re-accommodation options.
• Collaborate with NP/OCC teams to assess operational impact and implement schedule changes.
• Communicate schedule updates to all relevant stakeholders via email.
• Efficiently interpret TTY messages to support operational clarity.
• Identify and promptly resolve real-time issues within the New Skies system.
• Maintain readiness to work in a 24/7 operational environment.
  

Desired Qualities

• Strong understanding of SkySpeed and other airline reservation systems with 1-2 years of experience.
• Proficient in MS Office tools
• Excellent problem-solving and analytical skills
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of E-tickets and handling reject messages
• Willingness and ability to work in a 24/7 operational setup
  

Education

• Graduation or Post-Graduation in a relevant field