Executive

Role & responsibilities

1. Guest House Booking & Hospitality Management

• Manage and update bookings across

  Booking.com, MakeMyTrip

  , and other online platforms.
• Coordinate with guests before, during, and after their stay to ensure smooth communication and a pleasant experience.
• Maintain accurate records of guest check-ins, check-outs, and reservation details.
• Block dates or mark properties unavailable to avoid double-bookings.
• Coordinate with property owners/management for seamless daily operations.
• Handle guest queries, concerns, and special requests promptly and politely.
• Uphold high standards of hospitality and guest satisfaction.

2. Travel Management

• Manage end-to-end travel arrangements for employees, including:

• Domestic and international flight bookings

• Hotel reservations (domestic & international)

• Local transportation and other travel-related needs

• Coordinate with internal departments for travel approvals and budget compliance.
• Maintain updated records of travel itineraries, bookings, and associated costs.
• Ensure all travel arrangements comply with company travel policies.
• Handle documentation related to visa applications and other international travel requirements.
• Prepare and submit travel expense reports.

3. Coordination & Communication

• Serve as the

  single point of contact

  for:
• Guest house bookings
• All employee travel needs
• Clearly communicate itinerary details, changes, property availability, and guest house booking updates.
• Manage emergency changes, cancellations, refunds, and last-minute travel adjustments.