Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
Manipal Hospital Whitefield
>
Executive - Patient Experience Management

Executive - Patient Experience Management

Manipal Hospital Whitefield

1 - 5 years

2 - 5 Lacs

Pune

Posted:1 month ago| Platform:

Apply

Skills Required

Report generation Data analysis Quality improvement Skill development Patient Care Coordinator Service excellence Scheduling Call center management Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manipal Hospitals is seeking a dynamic and patient-focused Executive to join our Patient Experience Management team. This pivotal role will serve as a dedicated Patient Care Coordinator , primarily overseeing operations in the OPD and extending to other patient touchpoints. The ideal candidate will possess strong team handling capabilities, a passion for elevating patient satisfaction , and a keen eye for leveraging feedback to drive improvements. Responsibilities will also include robust report generation , effective call center management to optimize patient inquiries, and focusing on conversions of leads into patient registrations. If you are committed to creating an exceptional patient journey and thrive in a collaborative environment, we encourage you to apply.

Patient Care Coordination Service Excellence:
- Act as a central Patient Care Coordinator for all patients, especially those in the OPD area, ensuring a seamless and positive experience from arrival to departure.
- Monitor and enhance all patient touchpoints to consistently improve patient satisfaction scores and overall experience.
- Proactively identify and resolve patient concerns and complaints, ensuring prompt and effective resolution.
Team Handling Supervision:
- Lead and mentor the patient service team, ensuring high performance, adherence to protocols, and continuous skill development.
- Conduct regular training sessions for staff on communication, empathy, and service recovery techniques.
- Foster a collaborative and supportive team environment focused on achieving collective goals for patient experience.
Feedback Quality Improvement:
- Implement robust mechanisms for collecting feedback from patients across various channels (surveys, direct interactions, complaints).
- Analyze patient feedback to identify trends, areas for improvement, and opportunities for service innovation.
- Initiate and support quality improvement projects based on patient insights and feedback.
- Ensure all feedback is documented, categorized, and acted upon in a timely manner.
Report Generation Data Analysis:
- Generate comprehensive report generation on key patient experience metrics, including satisfaction scores, waiting times, complaint resolution rates, and call center performance.
- Analyze data to provide actionable insights to management, identifying strengths and areas needing attention.
- Prepare and present regular performance reports to departmental heads and hospital leadership.
Call Center Management Conversions:
- Oversee the daily operations of the patient inquiry call center , ensuring efficient call handling, accurate information dissemination, and professional service.
- Develop and implement strategies to improve call center efficiency, first-call resolution, and patient engagement.
- Monitor call center metrics closely to track the effectiveness of inquiries leading to actual patient registrations and service conversions .
- Work closely with marketing and admissions teams to optimize the patient conversion funnel from initial inquiry to appointment scheduling.

More Jobs at Manipal Hospital Whitefield

Senior Executive - Quality

Gurgaon

2 - 5 yrs

INR 4 - 7 Lacs

Associate - Finance & Accounts

Bengaluru

8 - 13 yrs

INR 1 - 5 Lacs

Lab Technician

Pune

4 - 7 yrs

INR 7 - 10 Lacs

HRBP

Bengaluru

1.0 - 4.0 yrs

INR 3 - 6 Lacs

Pharmacist

Pune

Experience: Not specified

INR 2 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Manipal Hospital Whitefield

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Executive - Patient Experience Management