Executive - Operations and Service

1 - 3 years

1 - 3 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Executive - Operations and Service 
 Job Purpose 
This position is open with Bajaj Finance Ltd.  Duties and Responsibilities 
  • Achieve branch targets on indicators such as Credit Metrics, Operations Metrics, and Gold Loan Metrics.
  • Provide training to branch sales on policies and processes for Gold Loan, Consumer Durables, Vehicle Refinance, and other products as launched.
  • Ensure policy adherence and meet turnaround time (TAT) requirements.
  • Deliver approval rate and other critical SLA deliverables for Gold loan, Refinance loan, Cross sell, and Consumer Durables businesses.
  • Check and valuate gold items.
  • Manage vaulting and safekeeping of gold.
  • Ensure adherence to vaulting processes and policies.
  • Support branch cashier in resolving customer service queries.
  • Provide feedback to regional and head office authorities on credit, operations processes, and policies on a regular basis.
  • Conduct data analysis and share best practices with the team.
  • Coordinate with sales to ensure mechanisms are in place for file processing within desired TAT.
  • Coordinate with various head office and cross-functional departments and provide feedback.
  • Manage vendors (e.g., CPV, Gold Testing Vendors).
  • Ensure costs are within budget.
  • Support branch administrative activities.
  • Maintain minimal errors in audit reports published by head office.

  •  Required Qualifications and Experience 
  • Graduate or Post Graduate – Freshers are eligible.
  • Good learning and conceptualization skills.
  • Strong team player.
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    Bajaj Finance logo
    Bajaj Finance

    Financial Services

    Pune

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