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Bajaj Finance
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Executive - Operations and Service

Executive - Operations and Service

Bajaj Finance

1 - 3 years

1 - 3 Lacs

adampur

Posted:13 hours ago| Platform:

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Skills Required

finance audit customer service sales valuation data analysis vendor management data management operations testing business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Executive - Operations and Service
Job Purpose
This position is open with Bajaj Finance Ltd. Duties and Responsibilities

Achieve branch targets on indicators such as Credit Metrics, Operations Metrics, and Gold Loan Metrics.

Provide training to branch sales on policies and processes for Gold Loan, Consumer Durables, Vehicle Refinance, and other products as launched.

Ensure policy adherence and meet turnaround time (TAT) requirements.

Deliver approval rate and other critical SLA deliverables for Gold loan, Refinance loan, Cross sell, and Consumer Durables businesses.

Check and valuate gold items.

Manage vaulting and safekeeping of gold.

Ensure adherence to vaulting processes and policies.

Support branch cashier in resolving customer service queries.

Provide feedback to regional and head office authorities on credit, operations processes, and policies on a regular basis.

Conduct data analysis and share best practices with the team.

Coordinate with sales to ensure mechanisms are in place for file processing within desired TAT.

Coordinate with various head office and cross-functional departments and provide feedback.

Manage vendors (e.g., CPV, Gold Testing Vendors).

Ensure costs are within budget.

Support branch administrative activities.

Maintain minimal errors in audit reports published by head office.

Required Qualifications and Experience

Graduate or Post Graduate – Freshers are eligible.

Good learning and conceptualization skills.

Strong team player.

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Executive - Operations and Service