Executive- NSC

Key Responsibilities:

• School Calling / RT Processing / Notice Dispatching / Sales Calling:

• Handle school calling and manage the processing of RT (Returns and Adjustments).
• Dispatch notices and ensure proper follow-up with relevant parties.
• Conduct sales calls to potential clients or customers, ensuring effective communication and follow-through.

• Customer Relationship Management:

• Build and maintain strong customer relationships, ensuring high satisfaction levels.
• Provide assistance in resolving queries, adjusting returns, and processing orders promptly.

• Orders Processing & Returns Adjustment:

• Process customer orders accurately and efficiently.
• Handle returns and adjustments, ensuring that customer requests are processed in a timely manner.

• Mathematics and Excel Knowledge:

• Use mathematical concepts to adjust returns and process orders accurately.
• Utilize Excel and Google Sheets for tracking, reporting, and updating records.

• Communication & Time Management:

• Demonstrate excellent communication skills for both phone and email correspondence.
• Manage time efficiently to balance between multiple tasks, especially during peak seasons.

• Problem Solving:

• Have a proactive attitude toward problem-solving, ensuring smooth and efficient task management.
• Approach challenges with optimism and enthusiasm, delivering quality work under pressure.

• General Support:

• Ensure all tasks are completed in compliance with company guidelines and timelines.
• Capable of working independently and managing workload during flexible work hours .

Key Skills Required:

• Strong communication skills, both verbal and written.
• Proficiency in email writing with excellent etiquette.
• Excellent time management skills.
• Advanced knowledge of Google Sheets, Excel, and general office tools.
• Strong problem-solving abilities and a quick learner.
• Ability to handle tasks under pressure, especially during peak seasons.

Desired Profile of the Candidate:

• Gender:

  Male (as per specific requirement).

• Experience/Skills:

  Should have previous experience in customer service, sales, or similar roles.

• Attributes:

  A positive, proactive, and solution-oriented attitude with excellent organizational skills.