EXECUTIVE N - SERVICES - CUTTACK - SOUTH ORISSA (SORI)

EXECUTIVE N - SHARED SERVICES - CUTTACK - SOUTH ORISSA (SORI)

Objective:

Lead the team of Customer Associates & Sales Associates in the region / allocated territory to ensure their performance in terms of delivering value, adherence to processes and guidelines at the sites, driving the usages of key / focus products at the sites, interact and manage dealers as and when required. Reporting of data as required to SSE, UH & central function.

Main Responsibilities:

• Monitoring daily updates of all activities on the Paint Assist app.

• Daily monitoring of on time visits and follow ups to all new sites by customer associates (CA) or Sales Associates (SA).

• Daily monitoring of business collections by CA and ensuring delivery of month on month business objectives

• Prompt updation of records of the new joinees/exits at a CA/SA level to SSE

• In store & onsite training to new CAs for processes, business app training, product pitching & site monitoring.

• Random site visits to ensure adherence to systems & processes like usage of mechanized tools, covering and masking, correct application process and on-time site handover after proper cleaning.

• Approving business entries into the application post appropriate checks & validation.

Other responsibilities:

• Undertake regular trainings for faster adoption of updated features of the business app

• Co-ordinate with CA and contractors and ensure their attendance in all contractor training programs.

Scope of Work

A ) People Management Scope (Range of no. of Direct/ Indirect Reports):

• Performance of Customer associates/Sales Associates

• Co-ordination with trainer, TA, TSE & SSE for contractor training needs.

• Co-ordination with DA, CC & SD for focused product requirements and leads

c) Geography Coverage (Country-wide/ State-wide / Area-wide)

d) Corporate Coverage (Company-wide / Business Unit or Function-wide / Sub-function-wide / Other): NA

Key Interactions

Internal: Customer associates, Sales Associates, Colour consultants, Designer Associate, Senior Sales Executive, Unit Head, Technical Associate, Technical Sales Executive.

External: Customers, Store owner, contractors, other influencers.

Role Requirements

Qualifications Essential:

• Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS)

• Minimum of 50% marks throughout education without any backlogs

• Graduation must be through a full time course

• Applicants with an Engineering background (B.Tech/B.E./Diploma/B.Pharma) will not be considered

Desired: Candidates with MBA/PGDM in Sales and Marketing

Desired: 1-2 years of experience in sales function in any organization

Functional Competencies

• Fluency in English, Hindi & local language

• Excellent communication and people skills

• Should have a working knowledge of MS Excel, MS Word, MS Powerpoint

Behavioral Competencies

• Willingness to work in a retail environment and engage with clients across age and income groups for 8.5 hours a day and 6 days in a week. Extensive travelling across the region.

• Be diligent and ensure timely attendance / completion of all programs and modules designed by for training and development of customer associates.

Additional Requirements

• Should have a two-wheeler with valid driving licence.

• Should have an android phone with latest updated operating system

• Age to be between 26 - 30 Years