Executive - Insurance Operations

Job Description

Desired Qualification: Graduate, preferably with a professional qualification in any discipline. Insurance qualification/ IRDA certification preferred Key Responsibilities: To be responsible for settlement of Motor claims. Efficient operations by maintaining Unit SLA on TAT and accuracy. Adherence to processes and controls and re-engineer control mechanism Handling PAN India operations. Liaison with the Insurance Companies and brokers for all purposes. PAN India control on Cover note Management. PAN India control with maker checker concept. End to End Renewal Process Management. Reconciliation with Accounts and Insurance Company. Policy Issuance Management and coordinating with unit locations, brokers, surveyors and insurance agencies. Documentation and data Management. Payment Instrument Control Management. Liaison with respective insurance companies for issuance, customer complaints, claims settlement, etc. Ensure implementation of Standard Operating Procedures Ensure fast claim settlement and no loss to the company on claim reimbursement. Identify and control key risks associated with Insurance Operations Create and publish insurance MIS to relevant stakeholders Track all insurance claim and ensure early settlement Co- ordinate with cross functional teams for ensuring seamless operations Identify training needs and ensure that trainings are adequately imparted at user end Identify and implement industry wide best practices Ensure deep understanding of insurance product program and take necessary proactive steps to reduce pain areas of customers Desired Skillset: Excellent MS Excel skills, MIS, analytics Good working knowledge of the Microsoft office is essential, particularly Excel Good interpersonal skills. Excellent written and verbal communication skill Ability to analyse and suggest solutions to improve metrics and client service Ability to effectively deliver results under pressure Possess a keen eye for detail Compensation band: Up to 3 LPA