Executive - Inside Sales

Inside Sales Executives (Tele-callers) Number of Positions: 4 Locations: 2 for Delhi, 2 for Hyderabad Work from Office Roles - Office location to be communicated at a later stage. Reporting to: Head of Inside Sales Job Purpose and Objective: The Inside Sales Executive (Telecaller) at NICMAR will be responsible for driving student enrolments by actively engaging with leads through phone calls, follow-ups, and strategic communication. The primary objective is to convert leads into applicants, ensure their participation in entrance exams, and ultimately secure admissions. This role is crucial in building and maintaining a strong lead funnel, directly contributing to NICMAR's growth in student registrations. Key Result Areas (KRAs): 1. Lead Engagement and Conversion: - Conduct rigorous calling to engage with leads from the lead bank. - Effectively communicate NICMAR's value proposition to prospective students. - Drive conversions from leads to applications and final admissions through consistent follow-ups. 2. Follow-up and Relationship Building: - Ensure timely and persistent follow-ups with all leads to maintain high engagement levels. - Build strong relationships with prospective students to understand their needs and address any concerns. - Assist students in navigating the application and admission process, providing necessary guidance and support. 3. Entrance Exam Participation: - Persuade and ensure maximum participation of prospective students in NICMAR's entrance exams. - Track and follow up with applicants to confirm their exam participation. - Address any queries or obstacles that may hinder participation in the exams. 4. Lead Funnel Management: - Maintain and manage a structured lead funnel to track the status of each lead. - Regularly update the CRM system with lead information, call notes, and follow-up details. - Analyze funnel data to identify trends, challenges, and opportunities for improving conversion rates. 5. Target Achievement: - Meet or exceed daily, weekly, and monthly call and conversion targets. - Consistently strive to improve personal performance metrics related to lead engagement and conversions. - Work closely with the sales and admissions teams to align efforts and achieve overall enrollment goals. 6. Reporting and Feedback: - Provide regular reports on call activity, lead status, and conversion rates to the sales manager. - Offer feedback on the quality of leads and suggest improvements to the lead generation process. - Participate in team meetings to discuss challenges, share insights, and contribute to the development of sales strategies. Experience Requirements: - Experience: 3 to 5 years of experience in Inside Sales, Telecalling, or a similar role, with a proven track record of driving business through calling and follow-ups, in EdTech or Higher Education Industry. - Skills: Strong communication and persuasion skills, ability to handle objections, proficiency in CRM systems, and a goal-oriented approach to sales.