Inside Sales Executives (Tele-callers) Number of Positions: 4 Locations: 2 for Delhi, 2 for Hyderabad Work from Office Roles - Office location to be communicated at a later stage. Reporting to: Head of Inside Sales Job Purpose and Objective: The Inside Sales Executive (Telecaller) at NICMAR will be responsible for driving student enrolments by actively engaging with leads through phone calls, follow-ups, and strategic communication. The primary objective is to convert leads into applicants, ensure their participation in entrance exams, and ultimately secure admissions. This role is crucial in building and maintaining a strong lead funnel, directly contributing to NICMAR's growth in student registrations. Key Result Areas (KRAs): 1. Lead Engagement and Conversion: - Conduct rigorous calling to engage with leads from the lead bank. - Effectively communicate NICMAR's value proposition to prospective students. - Drive conversions from leads to applications and final admissions through consistent follow-ups. 2. Follow-up and Relationship Building: - Ensure timely and persistent follow-ups with all leads to maintain high engagement levels. - Build strong relationships with prospective students to understand their needs and address any concerns. - Assist students in navigating the application and admission process, providing necessary guidance and support. 3. Entrance Exam Participation: - Persuade and ensure maximum participation of prospective students in NICMAR's entrance exams. - Track and follow up with applicants to confirm their exam participation. - Address any queries or obstacles that may hinder participation in the exams. 4. Lead Funnel Management: - Maintain and manage a structured lead funnel to track the status of each lead. - Regularly update the CRM system with lead information, call notes, and follow-up details. - Analyze funnel data to identify trends, challenges, and opportunities for improving conversion rates. 5. Target Achievement: - Meet or exceed daily, weekly, and monthly call and conversion targets. - Consistently strive to improve personal performance metrics related to lead engagement and conversions. - Work closely with the sales and admissions teams to align efforts and achieve overall enrollment goals. 6. Reporting and Feedback: - Provide regular reports on call activity, lead status, and conversion rates to the sales manager. - Offer feedback on the quality of leads and suggest improvements to the lead generation process. - Participate in team meetings to discuss challenges, share insights, and contribute to the development of sales strategies. Experience Requirements: - Experience: 3 to 5 years of experience in Inside Sales, Telecalling, or a similar role, with a proven track record of driving business through calling and follow-ups, in EdTech or Higher Education Industry. - Skills: Strong communication and persuasion skills, ability to handle objections, proficiency in CRM systems, and a goal-oriented approach to sales.
JOB PURPOSE: Facilities Manager at our NICMAR NCR campus will be responsible for managing and maintaining the physical infrastructure of facility and ensuring smooth operation, maintenance, and compliance with safety standards. The role primarily requires a combination of skills in operation and maintenance of HVAC, DG, HT, RO and STP with Electrical/Mechanical engineering knowledge and project management abilities. In addition, basic handling of civil construction supervision, and contractor management. KEY ACCOUNTABILITIES & RESPONSIBILITIES: - Responsible for all campus infrastructure, additions and modifications for all greenfield and brownfield developments to be undertaken at required location. - Will work to create a collective approach of solving infrastructural gaps in the current location and work towards improving and eliminating the same - Be stationed at project site and coordinate with teams, PMC and consultants and work towards completion of projects - Direct and manage project development from design stage to execution - Co-ordinate with architects, engineers, consultants and contractors to ensure all work completion as per design - Assist Project head in proper monitoring of progress of works and implementation of Maintenance Programme. - Ensure effective implementation of the maintenance contract and recommend penalty for the non performance of the Contractor to perform his obligations as provided in the contract. - Re-validate the civil design specifications for new rules and regulations based on upgraded level of execution for the specific project - Liaise and co-ordinate with relevant authorities for building, fire, water, electrical and campus facilities, and clearance of all encumbrances. - Conduct regular inspections to address maintenance and repairs. Manage facility budgets & expenses, negotiate contracts with vendors and service providers - Provide technical expertise and support for engineering projects related to facilities - Assist Project head in all matters related to variation orders, rates fixing for non-priced works using prevailing schedule, time extensions, settlement of claims, disputes including resources to arbitration - Accept any other related delegations and responsibilities as entrusted by relevant authorities INTERNAL & EXTERNAL RELATIONSHIP: Internal - Working under Head (Infrastructure project and planning) External - Relevant stakeholders. CANDIDATE REQUIREMENT: - A bachelor's degree in engineering or equivalent - Proven experience of at least 15 years as a facility engineer/manager or in similar role - Awareness of local regulations and liaison experience - Strong organizational and multi-tasking skills - Excellent communication and interpersonal skills - Conversant in Drawings, MS Office, MS Project - Exceptional attention to detail and accuracy - Professionalism and strong work ethic
Job Purpose : The counselor for Post graduate program at our NICMAR Hyderabad will play a crucial role in supporting the professional development and well-being of individuals enrolled in our Institution. It entails a combination of overall development, educational guidance, career counseling and conducting workshops on career development. Key Accountabilities & Responsibilities : - Provide information about Post graduate program in management programs, curriculum details, and program requirements - Assist participants in understanding the potential benefits and outcomes of the program for their career development - Guide individuals in choosing appropriate courses or specializations based on their career goals and skills - Conduct one-on-one counseling sessions to assess participant's career aspirations, strengths, and areas for improvement - Offer advise on career paths and opportunities aligned with the participant's professional objectives - Clarify expectations and responsibilities to help participants navigate the program successfully - Regularly check in with participants to monitor their academic progress and address any concerns or issues - Facilitate networking opportunities for participants to connect with peers, industry professionals, and alumni - Organize events or workshops that enhance participant's networking skills and promote long term relationships with professional community Other Delegations : - Accept any other related delegations and responsibilities as entrusted by relevant authorities - Internal & External Relationship : Internal - Working under Admission Head : External - Relevant stakeholders. Candidate Requirement : - Master's degree in counseling, education, or related field - Relevant experience in career counseling, preferably in executive education or professional development - Knowledge of adult learning principles and executive education trends - Excellent communication and interpersonal skills - Ability to maintain confidentiality and handle sensitive information
Function: Marketing, Sales & Business Development Reports to Position: Director MSBD Job Purpose:The Manager B2C Sales for NICMAR will spearhead the development and execution of a comprehensive B2C sales strategy to drive customer acquisition, revenue growth, and market penetration. Job Outline:- Develop and execute a strategic B2C sales plan aligned with NICMAR sales program objectives, with a focus on scalability, efficiency, and market penetration.- Oversee the implementation of CRM systems and sales tools to track performance, manage pipelines, and forecast revenue.- Define and optimize sales processes, ensuring a seamless and customer-centric journey from lead generation to enrollment. - Analyze market trends, customer preferences, and competitor activities to refine sales strategies and maintain a competitive edge.- Lead initiatives to expand into new markets, customer segments, and geographic regions.- Develop and manage the sales budget, ensuring efficient resource allocation and cost-effectiveness.- Provide regular updates to senior leadership on sales performance, challenges, and opportunities. Job Specification:Knowledge/ Education:- Bachelor's degree in business administration, Marketing, or a related field.- MBA or equivalent qualification is highly desirable.Specific Skills:- Extensive experience in B2C sales specifically in digital education space- Strong leadership and team management skills, with a proven track record of creating high-performing teams. - Expertise in sales strategy, process design, and CRM system implementation.- Exceptional communication and interpersonal skills for both internal collaboration and external client engagement.- Strategic mindset with a focus on results, innovation, and customer satisfaction. Desirable Experience:- 5+ years of progressive experience in sales, with at least 2 years in a Managerial role.- Prior experience in EdTech, digital education, executive education or higher education is ONLY preferred.- Demonstrated success in setting up scalable sales operations and driving revenue growth.- Proficiency in sales analytics, reporting tools, and performance measurement. Job Interface/Relationships:Internal:- Marketing & Branding teams- Product Development teams- Academic Leadership- Operations and IT teams External:- Prospective and current students- Digital marketing agencies and service providersAny Other Significant Input:- Ability to innovate and implement scalable sales processes and infrastructure. - Flexibility to adapt to a rapidly evolving business landscape and customer needs.- Strong project management skills to oversee the establishment of a call center and related operations.- High level of integrity and commitment to NICMAR's mission and values.