Executive Housekeeping Manager

• Monitor and enforce housekeeping standards for guest rooms, corridors, public areas (lobby, restaurants, meeting rooms), service areas and staff areas to meet or exceed the star brand / hotels standard.
• Conduct regular inspections (daily/weekly) of guest rooms, public-areas, linen areas, storage, lost & found, etc., identify deficiencies and ensure immediate corrective action.
• Plan and supervise deep-cleaning programmes, preventive maintenance coordination with Engineering/Facilities for upholstery, carpets, furniture, fixtures.
• Ensure proper guest turn-down service, VIP room preparation, special requests and guest preferences are met.
• Coordinate with Front Office/Guest Services, F&B, Engineering, Laundry and other departments to provide seamless guest experience.

  Staffing, Training & Team Leadership

• Recruit, train, evaluate and develop housekeeping supervisors, floor staff, attendants, laundry personnel.
• Prepare duty rosters, allocate tasks, manage attendance, shifts, leaves ensuring staffing matches occupancy / forecast.
• Foster a positive, service-oriented culture, motivate team, handle staff counselling, disciplinary matters as required.
• Conduct regular briefings and meetings with the team to communicate standards, updates, guest feedback and improvements.

Budgeting, Inventory & Cost Control

• Prepare and manage the housekeeping departmental budget (operating expenses, labour, linen, cleaning supplies) and monitor variances
• Maintain par levels for guest supplies, cleaning materials, linen, uniforms; conduct inventory counts; approve purchases.
• Ensure efficient use of resources and cost savings without compromising guest service standards.
• Monitor housekeeping productivity, labour cost per occupied room, etc., and implement improvement plans.

Health, Safety, Hygiene & Compliance

• Ensure compliance with all relevant health, safety, sanitation, pestcontrol, fire & life safety regulations
• Train staff in safe handling of cleaning chemicals, machinery and follow best practices for hygiene especially in a highstandard hotel setting.
• Maintain records for housekeeping operations, audits, inspection reports, lost & found, linen/valet logs.

Guest Service & Feedback

• Monitor guest feedback relating to housekeeping (guest rooms, public area cleanliness, laundry) and ensure timely corrective action and improvement.
• Develop and implement initiatives to improve guest satisfaction scores in the housekeeping domain.
• Interact with VIP guests / corporate clients when needed, ensure their expectations are met.

Qualifications & Experience

• Education: Diploma / Graduate in Hotel Management, Hospitality or related discipline preferred.
• Experience: Minimum 10-15 years in housekeeping in a star or luxury hotels, with at least 3-5 years in a senior or managerial role (preferably as Executive Housekeeper or Assistant Housekeeper in a large property).
• Strong leadership, organisational, communication and interpersonal skills.
• Familiarity with hotel PMS/housekeeping systems, MS Office. Knowledge of brands housekeeping standards preferred.
• Ability to work flexible hours (including weekends/holidays/shifts) to meet operational demands.
• High standard of personal grooming, guest-service mindset, detail oriented.

Competencies

• Guest-centric attitude and strong service orientation
• Leadership & team-building ability
• Strong planning and organisational skills
• Attention to detail and high standards of cleanliness
• Analytical mindset for cost control and budget management
• Ability to thrive in a fast-paced environment, handle multiple priorities
• Effective communication (English and local language Telugu / Hindi)

Physical Requirements

• Ability to walk and inspect multiple floors, stand for extended periods.
• Occasional lifting of light equipment or supplies.
• On-site presence is required; role may involve hands-on presence when department is short-staffed.

Key Interfaces

• Internal: Front Office, Engineering/Facilities, Laundry, Food & Beverage, Sales & Marketing, Human Resources
• External: Suppliers/vendors of linen, cleaning supplies, outsourced services (e.g., pest control, laundry).

Signature of the Candidate