Executive Housekeeper

Job Title:

Job Summary

This is a leadership role in the Hospitality department where the candidate will be responsible to provide comprehensive facility, contract and procurement management with a focus on continuous improvement of facilities in the University campus. This role will demand to achieve financial and other standards established by the University/ Directorate of Hospitality.

Executive Housekeeper assists in the oversight of the daily shift operations of Housekeeping, Horticulture, inventory management and, Laundry wherever applicable. Works with employees to ensure that the facilities (guestrooms, public spaces, hostels, and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring students, visitors and employee satisfaction while maintaining the operating budget. Must be a team player and should have responsibilities towards the development of the team members.

Roles and Responsibilities

The following list summarizes various responsibilities that the Executive Housekeeper of GITAM Deemed to be University is expected to discharge to meet the expectations of various stakeholders:

• The candidate should have hands on experience in Housekeeping/ Facility Management
• Should execute the work using SOPs in place & even create new SOP as per requirement.
• Has to do supplies and contract coordination with vendors
• Has to do regular campus rounds to ensure smooth operations, and aesthetics is maintained
• Should possess knowledge of Housekeeping machines, tools & consumables
• Will have to carry out new site inspection and help in preparation of techno-commercial proposal
• Should be able to establish and maintain business standards for accuracy, productivity and reliability
• Should manage the daily functions of the business
• Prepare annual performance review, Budget for the department and reevaluate processes
• Should ensure regulatory, compliance and legal rules are followed
• Should be mature & possess excellent team handling experience
• Should be able to handle delicate situations & provide solution on the spot
• Should possess highly professional attitude and should have ability to work under pressure
• Knowledge, understanding, and adherence to University Core Values, Mission Statement.
• Implements and maintains Housekeeping department minimum standards. Responsible for the hiring, training, and supervision of campus housekeeping staff. Prepares work schedule for staff.
• Plan, organize, and monitor staff activities to ensure compliance with quality standards, which requires continuous visual inspection of guestrooms and public space areas including: auditoriums, meeting rooms, etc.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning housekeeping staff in details of work. Perform interviews and complete new hire requirements. Provide staffing, training, counseling, and performance reviews for housekeeping department.
• Distribute and delegate workload to guarantee maximum productivity and stakeholder satisfaction with minimum outlay of expenses.
• Manage finances of housekeeping including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to financial forecasts and budget.
• Establish and maintain adequate supplies for efficient operation of department. Supervise the operation of linen, uniform, supply and storage rooms. Place linen, uniform, and supply orders as needed. Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members and ensuring proper labeling of hazardous supplies.
• Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
• Manage, monitor and make adjustments in order to comply with energy conservation program.
• Monitor issuance of keys and maintain inventory.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Ability to effectively deal with employees and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information. 
• Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. 
• Ability to deal effectively with Team Members, vendors and contractors.

Qualification and Experience:

Mandatory:

• Qualification: A degree in Hotel Management from reputed Institute

• Experience: 15 to 20 years

Preferred:

• Site mobilization experience in the housekeeping/ facility management sector.

• Additional experience in core Housekeeping from premium

Hotels/Resorts/ facility Management companies will be preferred

• Effective communication skills, both oral and written.

• Ability to inspire a highly diverse team to perform with excellence.

• Creativity and innovation.