Executive Housekeeper

You will be responsible for overseeing the housekeeping operations of the hotel to ensure that they meet the brand's standards, hygiene and safety requirements, and customer needs. Your role will also involve focusing on associate engagement and development, revenue growth, financial performance, and the implementation of departmental strategies. As the Head of Department, you will develop and execute strategies to deliver products and services that exceed the expectations of the brand's target customers, creating a profitable and iconic hotel. Key Responsibilities: - Develop and implement department strategies based on new trends and observations, pushing for innovation. - Monitor departmental costs and budgets. - Inspect rooms, public areas, and laundry to ensure adherence to standards. - Prepare departmental budgets based on occupancy projections and estimate supplies needed. - Maintain cleanliness, orderliness, and appearance of the entire hotel according to standards. - Supervise and ensure par stock of guest supplies, cleaning supplies, linen, and uniforms. - Plan, control, and supervise horticulture activities. - Conduct room inspections and ensure standards are followed. - Address guest feedback and preferences in a timely manner. - Check and maintain various records such as log books, checklists, inventory records, etc. - Coordinate preventive maintenance schedules with the maintenance department. - Create action plans for energy conservation and environmental sustainability. - Review and draft SOPs, conduct performance evaluations, and take necessary HR functions. - Coordinate with the purchase department to identify vendors for equipment and supplies. - Review internal audits and take corrective actions based on results. - Adhere to the Tata code of conduct, safety policies, and organizational values. Qualifications Required: - Diploma/Graduate in any discipline with advanced knowledge in educational programs like hospitality management, Housekeeping Management, and Interior Decoration. Work Experience: - 10-12 years of relevant experience. Languages Needed: - English. Key Interfaces: - External: Guests, Vendors, External & Internal Auditors. - Internal: Housekeeping, Front Office, Engineering. Behavioural Competencies: - Process Excellence - Result Orientation - Collaborative Engagement - Change Championship - Growth Mindset - Talent Enrichment - Guest Centricity - Personal Effectiveness Please note that this job description may include other assignments given by the management within the scope of the job. IHCL is committed to Equal Opportunities Employment.,