Work from Office
Full Time
The user is responsible to handle inbound calling & back office transactions in UK utilities client area
Primarily responsible for Managing calls & transactions as per the SLAs outlined by the clientEnsure that all the transactions are processed as per defined and documented desktop proceduresEnsure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is compliant with predefined parameters Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
Graduate with any stream with 0 - 3 years of relevant experience
The user is responsible to handle inbound calling & back office transactions in UK utilities client area
Primarily responsible for Managing calls & transactions as per the SLAs outlined by the clientEnsure that all the transactions are processed as per defined and documented desktop proceduresEnsure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is compliant with predefined parameters Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
EXL
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hyderabad
3.0 - 4.5 Lacs P.A.
ahmedabad, gujarat, india
Experience: Not specified
Salary: Not disclosed
