Executive - E-visa - Operations

Job Description

Job Overview The Deputy Manager – Operations, DVPC, is responsible for ensuring accurate and timely data entry, document verification, and adherence to process standards. Additionally, the role oversees both front-end and back-end operations to ensure efficient visa application processing. Job Description Receive, review, and verify applications, PNR details, and supporting documents. Assess and evaluate applications against qualifying criteria. Accurately upload applications into the immigration system. Maintain and update all application records, ensuring timely MIS reporting. Address visa application inquiries via email or phone. Liaise with applicants for additional documentation or clarification and provide visa status updates. Update visa statuses in the system as required. Coordinate with the EK CVS (immigration) office for daily visa application processing. Manage cash and bank-related transactions, if assigned. Ensure adherence to Emirates’ Service Level Agreements (SLA) for all processes. Comply with VFS Global’s information security policies and procedures. Follow DVPC standard operating procedures and manuals without process deviations. Complete all processes within the mandated turnaround time. Prevent penalties or complaints by monitoring, tracking, and minimizing internal errors. Coordinate with the Legal department for managing contracts and agreements. Environment, Social & Governance Promote judicious use of natural resources. Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines. Anti Bribery Management Systems (ABMS) Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual. Understanding of ethical standards and the importance of integrity in business practices. Education Bachelor's / postgraduate degree or global equivalent. Experience Minimum 1 year of experience in a data entry role (freshers may also be considered).