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Executive - Dialer Operation

Executive - Dialer Operation

3 - 6 years

|

3 - 6 Lacs

Bengaluru Karnataka India

Posted:2 weeks ago| Platform: Foundit logo

Apply

Skills Required

genesys dialer campaign setup dialer monitoring performance optimization predictive dialing

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Minimum 2+ years of experience working with Genesys dialer systems
Perform daily data uploads, downloads, imports, and campaign configurations
Create and update dialing campaigns, filters, list strategies, and reporting templates
Optimize dialer performance and ensure overall dialer efficiency
Conduct real-time monitoring of dialer queues, agent availability, and skill sets
Manage day-to-day dialer operations including agent setup, reporting, and issue tracking
Collaborate with Operations and WFM teams to align dialer strategy with business goals
Escalate and track resolution of dialer-related technical issues with appropriate teams or vendors
Set up and manage predictive and blended dialing services as per division requirements
Perform in-depth analysis on campaign performance and recommend improvement strategies
Monitor dialer KPIs and share performance insights with stakeholders
Provide technical support and reporting in collaboration with IT and operations

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