Senior Software Engineer Jobworld Management Consultancy LLC

5.0 - 7.0 years

0 Lacs

india

Remote

Hiring - Senior Genesys Cloud Developer - India (WFH) About the Role We are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities. The ideal candidate will have proven experience in deploying and configuring Genesys Cloud instances from the ground up, including SIP trunks, voice gateways, edge devices, and WebRTC phones. This role demands advanced proficiency in Genesys Cloud Architect for building complex voice and digital interaction flows, developing bot flows, configuring Outbound Campaigns, implementing Workforce Management (WFM) modules, and leveraging Genesys Cloud Reporting and Analytics. The candidate ...

Posted 22 hours ago

AI Match Score

Apply

Dialer Officer Docdort

4.0 - 8.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Role Overview: As a Dialer Officer in the Lead Management System division located in Ghansoli (Mahape, Navi Mumbai), you will be responsible for managing and optimizing dialer operations across various teams and campaigns. Your main focus will be to ensure that calling strategies align with business objectives efficiently by utilizing your deep knowledge of dialer systems and CRM integrations. Key Responsibilities: - Design and execute dialer strategies for multiple teams - Implement a comprehensive dialing plan with various methods - Monitor and optimize dialer platform performance - Administer the predictive dialer system - Analyze agent statistics for strategy refinement and training inpu...

Posted 3 months ago

AI Match Score

Apply

Dialer Officer Docdort

4.0 - 8.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Dialer Officer within our Lead Management System division located in Ghansoli (Mahape, Navi Mumbai), you will play a crucial role in managing and optimizing dialer operations across various teams and campaigns. Your primary focus will be on ensuring that calling strategies align with business objectives efficiently, leveraging your deep knowledge of dialer systems and CRM integrations. Your key responsibilities will include designing and executing dialer strategies for multiple teams, implementing a comprehensive dialing plan encompassing various dialing methods, monitoring and optimizing dialer platform performance, administering the predictive dialer system, analyzing agent statistics...

Posted 5 months ago

AI Match Score

Apply

Executive - Dialer Operation 1point1

3.0 - 6.0 years

3 - 6 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities Minimum 2+ years of experience working with Genesys dialer systems Perform daily data uploads, downloads, imports, and campaign configurations Create and update dialing campaigns, filters, list strategies, and reporting templates Optimize dialer performance and ensure overall dialer efficiency Conduct real-time monitoring of dialer queues, agent availability, and skill sets Manage day-to-day dialer operations including agent setup, reporting, and issue tracking Collaborate with Operations and WFM teams to align dialer strategy with business goals Escalate and track resolution of dialer-related technical issues with appropriate teams or vendors Set up and manage predictiv...

Posted 6 months ago

AI Match Score

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.