Executive

Deloitte Consulting

0 - 4 years

2 - 6 Lacs

bengaluru

Posted:16 hours ago| Platform:

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Skills Required

delivery excellence change management senior executive analytical product support executive engagement management agile manager technology product support quality management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Act as the first point of contact for product-related support inquiries (L1).
Troubleshoot and resolve moderately complex technical issues (L2), including software configurations, system performance and connectivity problems.
Work closely with customers via email, chat and phone to ensure timely resolution of issues.
Document known issues, troubleshooting steps and solutions in the knowledge base.
Collaborate with product, QA and engineering teams for escalations and bug fixes.
Monitor support SLAs and ensure compliance with response/resolution times.

Desired qualifications

Graduation BE, B.Tech
Graduation from Eng. Background Preferred

Location and way of working

Base location: Bangalore
This profile does not involve extensive travel for work.
Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.

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