Executive Customer Support

Job Description

Your Job To provide an effective service of orders of customers and work with the external sales force associated with these customers Our Team Ware-House, Finance, Planning, Purchse, Operations, Quality Molex Customers-Domestic & International What You Will Do To provide an effective service of orders of customers and work with the external sales force associated with these customers 1.Provide requisite customer support by attending customer calls, mails, letters, fax etc 2.Receive, Review, check and enter all Customer Purchase orders into SAP. 3.Ensure Shipment expedites to Customer orders/urgencies 4.Acknowledge Customer Orders within 48 Hrs from Receipt of them at our end. 5.Handling routine queries from customers on all relevant issues with respect to Logistics/deliveries 6.Interacting with the relevant departments on a day-to-day basis to ensure customer satisfaction. 7.Co-ordinate with repsective Dept's in order to Achieve the Target provided. 8.Provide Order Status reports on Weekly basis to Domestic Customers 9.Follow ISO standards Laid down for Order processing 10.Provide Shipment details to all Customers 11.Establish EMS objectives and programmes 12.Drive for continous improvement in respective areas 13.Measure and Analyse CRD/MPD performance on Monthly Basis 14.Ensure compliance with all molex policies & procedures in all related areas 15.Any other projects/work assigned by management 16.Support Sample activity for Sales and other Functions on traded parts 17. Ensure Delivery Performace is >95% (CRD/MPD) Who You Are (Basic Qualifications) Bachelor's Degree Computer literate Excellent interpersonal and communication skills Good team player Fluent in English both orally and in writing Understanding of ERP, Manufacturing, Business dynamics in SAP Should be smart and pro-active in work SAP SD Knowledge At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Who We Are {Insert company language from Company Boilerplate Language Guide } At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.