Executive - Customer Services

Role Overview: As a Customer Service executive in our team located at Kalkaji, Delhi, India, you will be responsible for handling clients and providing exceptional service. Your primary role will involve quoting freight rates to clients on behalf of the sales team, following up on quotations, updating clients on the status of their shipments, and acting as a backup for the sales team when needed. Additionally, you will be involved in preparing quotations, sending pre-alerts, coordinating with agents, providing stuffing and sailing information to customers, liaising with the head office and other branch offices, coordinating with customers and sales team, and entering data in the e-freight system. Key Responsibilities: - Handling clients and providing excellent customer service - Quoting freight rates to clients on behalf of the sales team - Following up for the quotations sent to clients - Updating clients with the status of their shipments - Acting as a backup for the sales team - Preparing and sending out quotations - Coordinating with agents for shipments - Providing stuffing and sailing information to customers - Coordinating with the head office and other branch offices - Liaising with customers and the sales team - Entering data in the e-freight system Qualifications Required: - 1 to 3 years of relevant experience in customer service or a similar role - Strong communication and interpersonal skills - Ability to multi-task and work in a fast-paced environment - Proficiency in MS Office and e-freight system is preferred (Note: No additional details about the company were provided in the job description.),