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Executive-Customer Service

Executive-Customer Service

JLL

2 - 6 years

0 Lacs

delhi

Posted:1 week ago| Platform: Shine logo

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Skills Required

public relations customer experience hospitality emergency response training programs inventory management event management customer feedback surveys lost found procedures

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Key Responsibilities: - Cooperate, coordinate, and communicate with other departments to ensure good customer experience - Take customer feedback after every service request/complaint and share the feedback points with the team for service improvement - Maintain a hospitality outlook and always look presentable - Take ownership of requests or complaints and ensure they are handled effectively within TAT - Take daily rounds of the premises and report any lapses/observations to the relevant team - Conduct timely Customer Feedback Surveys and share the reports with the client/management - Respond to emergency situations (as per JLL policies) and contact the proper authorities when needed - Be familiar with lost and found procedures - Nominate and attend training programs at site/JLL office - Address concerns through daily checking of mails for priority requests - Receive calls and emails from clients - Ensure closure of complaints by proper communication to stakeholders - Help in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc. - Update the handover/takeover register before the end of the shift for all completed/pending tasks - Manage and participate in events, oversee general maintenance, and handle guests Qualifications Required: - Excellent communication and interpersonal skills - Ability to work effectively in a team and coordinate with various departments - Strong customer service orientation - Attention to detail and ability to handle complaints effectively - Knowledge of emergency procedures and protocols - Organizational skills to manage multiple tasks efficiently (Note: No additional details about the company were provided in the job description),

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JLL

Real Estate

Chicago Illinois

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Executive-Customer Service