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Executive - Customer Care - Voice Process

Executive - Customer Care - Voice Process

Shashwath Solution

1 - 2 years

1 - 2 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

Customer Service Customer Support Customer Care Voice Support

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Work from Office

Job Type

Full Time

Job Description

Profile Summary : We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service. Primary Job Responsibility : - Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff. - Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance. - Adheres to all company and specific Contact Centre policies and procedures - Completes any work as assigned by Management Education and Essential Experience : - 6 months BPO or Travel experience - Graduate/Undergraduate - Excellent Written and spoken communication, - Computer Skills ability/experience using computer applications - Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) - Open to work in a voice environment Key Enablers : - Strong process orientation - High energy, High Integrity & Work Ethics - Strong interpersonal skills & ability to communicate effectively - Strong problem solving skills.

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Shashwath Solution

www.shashwathsolutions.com

Information Technology

Bangalore

50-100 Employees

661 Jobs

Key People

Amit Sharma

CEO
Sneha Rao

CTO

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