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Executive CRM

Network Techlab (India) Pvt. Ltd

0 years

0 Lacs

Mumbai, Maharashtra

Posted:1 week ago| Platform:

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Skills Required

Customer service Administrative experience Bachelor's degree In-person Office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description Roles and Responsibility  Understanding the query and able to solve the query  Maintains customer satisfaction by providing problems-solving skill  Able to handle the escalation calls  Complaint Management  Follow ups for Dissatisfaction closure into satisfaction from business  To maintain & update all the documents and processes  Preparation of Scorecard and CSAT dashboard  Hands on SOM tool, Feedback tool (company will provide the training)  Maintains overall objectivity in supporting consistent and superior customer service  Identifications of cases failing to meet pre-defined SLA with the help of CSAT  Identification of RCA and connecting to concerned team to take corrective measures and reduce the number of escalations  To maintain Quality and to reduce data discrepancy.  Ensure adherence to process SLA  Maintains overall objectivity in supporting consistent and superior customer service  Perform other duties as assigned.  Training Coordination and MIS reports maintaining. Job Types: Full-time, Fresher Pay: ₹14,000.00 - ₹20,000.00 per month Work Location: In person

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