0 - 2 years

2 - 5 Lacs

Posted:17 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Responsibilities
  • Develop and implement CRM strategies to enhance patient engagement and satisfaction.
  • Coordinate with various departments to ensure seamless patient services.
  • Analyze patient feedback and data to improve hospital services.
  • Manage CRM software to track patient interactions and service improvements.
  • Train staff on CRM best practices and the use of CRM tools.
  • Collaborate with marketing and communication teams to align CRM strategies.Skills
  • Strong Communication and Interpersonal Skills
  • Proficiency in CRM Software
  • Analytical and Problem-Solving Abilities
  • Ability to Work Collaboratively Across Departments
  • Excellent Organizational and Time Management Skills
  • Required Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field from a recognized Indian university.
  • Preferable: Certification in Customer Relationship Management.
  • Proficiency in English and Malayalam language.
  • Knowledge of hospital operations and patient management systems.
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