Posted:23 hours ago|
Platform:
Work from Office
Full Time
Role & responsibilities (Mumbai location) Department: Tele caller - Customer support representative Designation: Executive / Asst. manager Work experience: 3 + years Duties and Responsibilities: 1. Fluency in English is a key requirement, candidates that have worked in a US process in the past and are comfortable dealing with different US accents are preferred 2. This role involves talking to patients in the US on a daily basis, this candidate will have to work US hours & will have a target in terms of number of calls to be completed in a day. 3. Using their skills in communication candidate will have to sell / highlight the advantages & benefits of our service 4. Candidate will have to overcome objections from the patients and resolve any queries based on training provided 5. He/ she will have to follow a standardized checklist & complete various steps including verifying patient information, recording consent to join the program etc. 6. Candidate will have to meet monthly / quarterly and annual targets in terms of calls made, patients onboarded etc. 7. Candidate will have to make relevant updates to the company CRM Skills and qualifications: 1. A grade communicator with prior experience in selling products / service to US market is the primary key skill required 2. Skills in persuasion, query resolution & objection handling. Education & Experience: 1. Proven work experience as a US customer tele sales agent 2. Prior knowledge and experience with ZOHO CRM is a big plus 3. Up to 3 years work experience preferred 4. Any Graduation 5. Prior experience with healthcare / pharmaceutical related tele calling for the US market is a big plus If interested for the above position and experienced according to above mentioned JD,please share your updated C.V in word format to : shama.banu@sapwood.net
Sapwood Ventures
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