Excellent Opportunity For Service Now Developer with SAM

Job Title:

Location:

Work Model:

Experience Required:

Notice Period:

Certification Required:

Job Overview:

Key Responsibilities:

• Work with IT teams to implement and develop future automations, including additional ServiceNow modules.
• Architect ServiceNow automation, scripting, and integrations with existing systems such as Active Directory.
• Develop custom applications using ServiceNow Integration Hub, ensuring seamless integration with various ServiceNow platforms.
• Hands-on experience with REST API integration and other ServiceNow integration methods (SOAP, Data Sources, Import Sets).
• Design and implement SAM Pro and HAM for clients, ensuring smooth configuration and integration.
• Install, configure, and integrate ServiceNow software products with a focus on Software Asset Management (SAM), discovery, service mapping, and configuration management.
• Conduct workshops with clients to articulate the value of the solutions and provide clear technical guidance.
• Develop and customize ServiceNow applications, focusing on CSM module.
• Support the design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption.
• Configure and customize ServiceNow modules such as SSO, CMS, Virtual Chat, Incident Management, Change Management, Service Catalog, and Asset Database.
• Create reports using KPIs, Performance Analytics, and custom PA dashboards to track key metrics.
• Analyze system performance issues and recommend performance enhancements.
• Collaborate with internal teams to ensure smooth delivery of services and modifications to programs.
• Provide peer leadership and guidance, collaborating with Leads and team members to drive project success.
• Conduct software code reviews and ensure adherence to quality standards and procedures.
• Develop software, code, test, and debug independently.
• Identify opportunities for process improvements and new procedures to solve complex problems.
• Proactively identify gaps and escalate issues in a timely and appropriate manner.
• Create and update all relevant documentation and specifications for design, development, and testing.
• Adhere to ethical standards and comply with the relevant laws and regulations.

Skills & Expertise:

• ServiceNow Expertise:

  Strong experience with ServiceNow modules such as SAM Pro, HAM, Incident Management, Change Management, CSM, CMDB, and Asset Database.

• Scripting & Automation:

  Proficient in scripting with JavaScript, GlideRecord, and using Flow Designer for automations.

• Integration Skills:

  Hands-on experience with REST and SOAP API integrations, as well as methods like Data Sources and Import Sets.

• Performance Analytics:

  Experience creating custom PA dashboards and KPIs.

• Custom Development:

  Ability to develop custom software solutions through scripting and development on the ServiceNow platform.

• ServiceNow Certifications:

  SAM Certification is mandatory. Additional certifications like ITSM, ITBM, and ITOM are a plus.

• Testing & Quality Assurance:

  Experience with Automated Test Framework (ATF) and testing on non-production instances.

• Client Interaction:

  Ability to conduct client workshops, gather requirements, and configure solutions as per business needs.

Education & Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-8 years of experience in ServiceNow development and SAM implementation.
• Experience in integrating ServiceNow with third-party applications and platforms.

To Apply: