Evergreen - Applied AI - Echo

Applied AI Engineering

Customer Technical Architect

Key Responsibilities

• Understand customer domain, business needs, and key customer OKRs (Objectives & Key Results) & KPIs (Key Performance Indicators).


• Work with customers, side by side as technical partners and establish trust in DevRev solution


• Act as bridge between Sales Engineers/ Customer Success and Applied AI Engineering.


• Design the detailed AI driven business transformation, applied AI requirements, and architect the solution needed for customer needs


• Design solutions (AI Agents, Skills, and workflows, etc) that are aligned with industry best practices, meet the customer needs, and are reusable across other customers.


• Create and maintain Applied AI proposals, estimates, solution designs, detailed requirements and measurement framework for KPIs and outcomes


• May involve visits to client locations and up to 50% travel.


• Work closely with applied AI engineering team members to ensure that solutions are implemented according to design, and provide guidance throughout the development lifecycle.


• Stay current with emerging business and technology industry trends, incorporate relevant advancements into our solutions to enhance functionality and competitiveness.


• Assist the pre-sales and partner teams in scoping and defining technical requirements for new opportunities, and provide input on solution feasibility and estimated effort.


• Ensure that all solutions meet quality standards and adhere to security, compliance, and performance requirements.

Qualifications

• 8+ years of experience in customer facing solutioning and architecture, with a strong background in designing and implementing complex, integrated and scalable solutions.


• Proficiency and hands-on experience in Gen AI, cloud technologies, and integration patterns.


• Strong business aptitude and Voice of Customer gathering/ understanding and triaging skills.


• Must possess design-thinking and growth mindset to analyze and effectively address business and technical challenges


• Excellent interpersonal and communication skills, with the ability to bidirectionally convey complex business into technical and vice-versa to technical and non-technical stakeholders.


• Experience with project management methodologies and tools, with the ability to manage multiple projects and deliverables simultaneously.


• Proven track record of establishing OKRs/ KPIs and delivering customer-focused solutions.


• Experience in SaaS, enterprise software, or platform-centric environments.


• Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degree or certifications in AI and relevant technologies or architecture frameworks is a plus.