EUC Windows L2 Engineer

Company Description

Yoda Tech Pte. Ltd. is a Singapore-based company that focuses on dividing digitalization into small logical Micro initiatives with ready-to-use Micro-bots. The company aims to reduce IT operations spend by emphasizing Automate + Robotize, Power Application Development, Infrastructure, Maintenance, and Support.

Job Summary:

We are seeking a skilled EUC Windows L2 Engineer to provide advanced support for Windows desktop environments. The ideal candidate will have strong expertise in Windows troubleshooting, Active Directory, Group Policy management, and experience with SCCM, Intune, and Windows 11. Familiarity with ITIL processes and remote desktop tools is essential.

Key Responsibilities:

• Provide L2 support for Windows desktop issues, ensuring timely resolution and minimal disruption.
• Administer and troubleshoot Active Directory, Group Policies, and basic network configurations.
• Deploy and manage systems using SCCM and Intune.
• Support Windows 11 rollout and ongoing maintenance.
• Utilize remote desktop tools for efficient user support.
• Follow ITIL best practices for incident, problem, and change management.
• Communicate effectively with end-users and escalate complex issues when necessary.

Required Skills:

• Strong knowledge of Windows desktop support and troubleshooting.
• Hands-on experience with Active Directory, Group Policy, SCCM, and Intune.
• Understanding of networking fundamentals and configurations.
• Familiarity with remote support tools and ITIL framework.
• Excellent problem-solving and communication abilities.