EUC Lead

Position provides client systems management, administration, and end user computing support for Microsoft Windows and other client Operating Systems (OS) in both a physical and virtual environment. Development and enterprise deployment of applications, patches, and security updates to end user devices. Provide 24x7 support for incident response for the End User Support group.

Essential Functions:

Manage field services across Globe mainly APAC and Americas

Provide Enterprise Client Systems Management support of End User Computing environments that support heterogeneous Operating Systems including Microsoft Windows.

• Device OS updates and patches,
• End Point Security Detection and Resolution and updates,
• Applications update and patch,
• System policy changes.
• OS and Application Packaging

Virtual Systems Administration and Management

• Virtual systems update and patch management,
• Virtual systems configuration,
• Virtual application support,
• Thin client configuration management for VDI,
• EUC web portal system update and management

Vendor and Customer Support

• Work with application vendor to resolve issues,
• Provide technical assistance to other team members, other ITS teams and end users,
• Provide on call after hours support

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Experience

10 + years of experience leading system management and support for all aspects of the end user experience is required. This includes but is not limited to:

• Microsoft Windows based computers,
• Mobile devices (IOS, Android, Other TBD),VMware Horizon, VDI,
• UEM (Airwatch), Workspace, RDS hosted apps
• Flexera Studio
• Desktop applications,
• Virtual applications,

Systems deployment, engineering and management:

• Desktop management,
• systems updates and patches,
• application updates and patches, and/or

User management:

• Microsoft Active Directory,
• Group policy administration (GPO),
• enterprise print management,
• Microsoft Remote Desktop Services,
• Microsoft SCCM,
• MDM Airwatch
• personal data storage,
• departmental shared storage, and/or
• Dameware

Skills:

• Written and verbal communications skills.
• Ability to multi-task and set priorities.
• Ability to work well with others in a team environment