Erp Support Executive

Job Purpose:

To ensure smooth operation of the ERP system by providing functional and technical support to end-users, coordinating with ERP vendors, managing data integrity, and driving timely updates and improvements to support institutional operations across centers.

Key Responsibilities:

ERP Support & Troubleshooting

• Provide daily support to ERP users across departments such as Admissions, Academics, Finance, HR, and Admin.
  
• Troubleshoot ERP-related issues including user access, data entry, workflow errors, and process gaps.
  
• Log and track support tickets and ensure timely resolution.
  

User Training & Documentation

• Conduct onboarding and refresher training on ERP modules for new and existing users.
  
• Create and maintain training manuals, SOPs, and FAQs to improve user adoption.
  
• Support users in adhering to standardized ERP processes and data entry guidelines.
  

System Maintenance & Enhancements

• Assist in testing new features, upgrades, and patches released by the vendor.
  
• Coordinate between internal teams and ERP vendors for enhancements and bug fixing.
  
• Maintain data quality by identifying inconsistencies and initiating corrective actions.
  

Reporting & Data Management

• Generate standard and custom reports for business stakeholders.
  
• Support MIS requirements by ensuring data accuracy and timely availability.
  
• Help build dashboards and performance-monitoring tools based on institutional needs.
  

Compliance & Security

• Monitor correct user authorization and enforce data security practices.
  
• Support periodic audits and backups as guided by the IT department.
  

Key Skills & Competencies

• Strong understanding of ERP functionality (Education ERP preferred).
  
• Basic knowledge of SQL, databases, and system workflows is an added advantage.
  
• Analytical thinking with problem-solving ability.
  
• Good communication and user-handling skills.
  
• Ability to multitask and work with cross-functional teams.
  

Qualification & Experience

• Bachelors Degree in Computer Science / Information Technology / related field.
  
• 1–3 years of experience in ERP support, preferably in education sector.
  
• Experience with ERP software for training institutes/colleges is a plus.
  

Work Attributes

• Customer service mindset with patience and clarity in support communication.
  
• Willingness to travel to multiple centers when needed.
  
• Flexibility to support during admission peaks and critical deadlines.