ERP Support Engineer

As a Software Support Engineer at Ferax Technologies Pvt Ltd in Changanacherry, Kottayam, Kerala, you will have the opportunity to showcase your passion for resolving technical issues, delivering exceptional customer service, and ensuring client success with software products. In this role, you will be responsible for conducting software demonstrations, providing user training, offering technical support, and ensuring the seamless usage of our ERP solutions. Your key responsibilities will include delivering software demos both online and in-person, conducting user training sessions, handling software-related inquiries via various channels, diagnosing and resolving technical issues, documenting customer interactions and solutions, updating support documentation and training materials, assisting clients with software updates and integrations, gathering user feedback for product enhancement, communicating with customers about new products and services, and managing customer data in spreadsheets and software databases. To excel in this role, you are required to have a minimum of 1 year of experience in software technical support, along with a background in B.Tech, B.Sc Computer Science, BCA, or MCA. Proficiency in Microsoft Office, strong analytical and problem-solving skills, effective communication in English and Malayalam (knowledge of Hindi & Tamil is a plus), customer-focused attitude, multitasking abilities, willingness to travel for on-site support, and immediate availability are essential. If you are ready to make a positive impact in the realm of software support, please send your resume to career@ferax.in or contact us at +91 9495081177 for further details. Join us in a full-time capacity and benefit from health insurance, Provident Fund, day shift timings, and the opportunity to work in Kottayam, Kerala. Your willingness to commute/relocate to the specified location is highly preferred. Do you possess the skills and experience required to thrive in this Software Support Engineer role We look forward to your application and the potential to welcome you to our team at Ferax Technologies Pvt Ltd.,