ERP Implementation Executive

As a Customer Relationship Executive at vmedulife Software, you will play a crucial role in engaging with key customers to build and maintain trusting relationships. Your strategic and analytical approach in problem-solving will ensure maximum client satisfaction. Join our growing company for a rewarding career with great benefits and opportunities to advance and learn. **Roles and Responsibilities:** - Build and maintain business relationships with clients, providing prompt and accurate service to promote customer loyalty. - Provide effective client support and handle communications efficiently. - Handle client requests in a timely and accurate manner. - Professionally communicate with clients regularly for feedback on our services. - Update customer information in the service database during and after each interaction. - Maintain a high level of professionalism and establish a positive rapport with every client. - Resolve product or service issues by understanding the customer's complaint, identifying the cause, and providing the best solution for resolution. - Deliver accurate, valid, and complete information using appropriate methods and tools. **Requirements:** - 1 to 3 years of experience in customer support. - Strong communication skills, including excellent listening skills and patience for smooth customer interactions. - Mandatory proficiency in Hindi and English communication. - Knowledge of customer service principles and practices. - Ability to maintain composure and patience with customers. - Demonstrate professionalism, discretion, and familiarity with Excel and Word. - Graduate with a minimum of 6 months of experience in customer support. **Work Location:** 2nd Floor, EFC Business Centre, Hinjewadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 **Benefits:** - Employee Provident Fund and ESIC - Medical Insurance Note: Designation and CTC will be as per market standards and based on your total experience in the IT industry.,