Job
Description
Job Title : Entertainment Service Provider (Cinema) Department : Operations / Customer Service Reports To : Cinema Manager / Operations Manager Job Purpose: The Entertainment Service Provider in a cinema is responsible for enhancing the overall movie-going experience for customers by ensuring seamless entertainment delivery, coordinating special screenings, providing outstanding customer service, and maintaining high operational standards. This role involves managing in-theater experiences, coordinating events, and supporting the cinema's entertainment offerings to maximize customer satisfaction. Key Responsibilities: Customer Experience & Service: Provide exceptional customer service, ensuring a positive and memorable movie-going experience for all patrons. Assist customers with movie inquiries, ticket purchases, seating arrangements, and any special requests. Handle customer complaints or concerns promptly and professionally, offering solutions or escalating issues when necessary. Ensure that customers are satisfied with their cinema experience, including comfort, cleanliness, and technical aspects of the screening. Event Coordination & Programming: Coordinate special events and screenings (e.g., film festivals, premieres, Q&A sessions with filmmakers, and themed events). Work closely with the cinema manager to schedule and promote special screenings, including coordinating the technical requirements for these events (e.g., AV setup, timing). Assist with the marketing and promotion of upcoming screenings, events, and offers through in-house displays, social media, and customer outreach. Organize and support interactive events like fan meetups, costume contests, or special features that enhance the cinematic experience. Operational Support: Ensure that all screenings start on time and run smoothly, coordinating with projectionists, staff, and technical teams. Oversee the preparation and functionality of cinema screens, sound systems, and projectors to ensure optimal presentation quality. Monitor cinema facilities to ensure cleanliness and safety before, during, and after each screening. Assist with crowd control during high-traffic events, including managing lines and seating arrangements Customer Loyalty & Engagement: Engage with patrons and encourage participation in loyalty programs, memberships, and cinema promotions. Collect and respond to customer feedback to continuously improve services and entertainment offerings. Promote the cinema's value-added services (e.g., loyalty programs, premium seating, or group bookings) to enhance the customer experience. Team Collaboration & Training: Work closely with cinema staff to deliver high-quality service, assisting with the training of new employees in customer service protocols, event coordination, and operational procedures. Foster a team environment by collaborating with all departments, including ticketing, concessions, and security, to ensure a smooth customer journey from entry to exit. Assist the cinema manager in maintaining an organized and motivated team to meet customer expectations and operational goals. Qualifications: Education : High school diploma or equivalent required. A degree in Event Management, Hospitality, or a related field is a plus. Experience : Previous experience in customer service, event coordination, or entertainment services within a cinema or similar venue is highly desirable. Skills : Exceptional communication and customer service skills. Strong organizational and multitasking abilities to manage multiple events and customer needs. Ability to work well under pressure and handle challenging situations calmly. Basic technical knowledge of cinema equipment (e.g., projectors, sound systems) and troubleshooting. Knowledge of cinema operations and trends in the entertainment industry. Personal Attributes: Friendly, approachable, and customer-focused. Passionate about film and cinema culture. Detail-oriented with strong problem-solving skills. Flexible and adaptable to changing schedules, particularly during busy screenings or special events. A team player with excellent interpersonal skills. Working Conditions: Work hours will include evenings, weekends, and holidays, depending on cinema screening schedules and special events. The role may require standing for extended periods and assisting with the physical setup of events. The job may involve handling high-pressure situations during popular movie releases, festivals, or special screenings. Job Types: Full-time, Permanent, Fresher Pay: ₹9,916.14 - ₹18,500.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Compensation Package: Performance bonus Schedule: Day shift Morning shift Night shift Weekend availability Ability to commute/relocate: Pallavaram, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Required) Day Shift (Required) Work Location: In person
