Job Summary: The Shift Officer is responsible for overseeing daily operations during assigned shifts to ensure smooth workflow, safety, and compliance with company policies and standards. This role involves supervising personnel, managing incidents, maintaining records, and providing support to ensure operational efficiency. Key Responsibilities: Supervise and coordinate all shift activities to ensure operational targets are met. Monitor attendance, assign duties, and ensure adequate staffing levels throughout the shift. Enforce company policies, safety procedures, and quality standards. Serve as the point of contact for all issues or emergencies during the shift. Conduct routine inspections or patrols (if in a security or facility-based role). Maintain accurate logs and reports of shift activities, incidents, and equipment status. Communicate effectively with other shifts and management to ensure continuity. Handle minor disputes or escalate issues to higher management as needed. Train or mentor new team members and ensure compliance with onboarding procedures. Respond to incidents, emergencies, or technical issues promptly and appropriately. Qualifications: Diploma or Degree Proven experience in a supervisory or operational role. Strong leadership, communication, and problem-solving skills. Ability to work under pressure and handle emergencies calmly. Proficient with basic computer systems and reporting tools, cash handling skills Flexible to work various shifts, including nights, weekends, and holidays. Experience of working as Shift Officer/Duty Officer in a cinema industry preferred Job Types: Full-time, Permanent Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Night shift Weekend availability Work Location: In person

We are seeking a detail-oriented and proactive Billing Executive to join our team. The Billing Executive will be responsible for generating accurate invoices, managing billing operations, and ensuring timely collection of payments. The ideal candidate should possess strong numerical skills, excellent communication abilities, and a keen eye for detail. Key Responsibilities: Prepare and issue invoices to customers based on sales and services rendered. Review and verify accuracy of billing data and invoices. Coordinate with sales and finance teams to resolve discrepancies. Maintain accurate and up-to-date billing records and customer information. Ensure timely submission of invoices and follow up on pending payments. Respond to customer inquiries and provide support related to billing. Reconcile billing accounts and generate periodic billing reports. Assist with month-end and year-end financial processes. Adhere to company policies and compliance requirements related to billing. Job Types: Full-time, Permanent, Fresher Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Weekend availability Work Location: In person

We are seeking a detail-oriented and proactive Billing Executive to join our team. The Billing Executive will be responsible for generating accurate invoices, managing billing operations, and ensuring timely collection of payments. The ideal candidate should possess strong numerical skills, excellent communication abilities, and a keen eye for detail. Key Responsibilities: Prepare and issue invoices to customers based on sales and services rendered. Review and verify accuracy of billing data and invoices. Coordinate with sales and finance teams to resolve discrepancies. Maintain accurate and up-to-date billing records and customer information. Ensure timely submission of invoices and follow up on pending payments. Respond to customer inquiries and provide support related to billing. Reconcile billing accounts and generate periodic billing reports. Assist with month-end and year-end financial processes. Adhere to company policies and compliance requirements related to billing. Job Types: Full-time, Permanent, Fresher Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Weekend availability Work Location: In person

Job Title : Entertainment Service Provider (Cinema) Department : Operations / Customer Service Reports To : Cinema Manager / Operations Manager Job Purpose: The Entertainment Service Provider in a cinema is responsible for enhancing the overall movie-going experience for customers by ensuring seamless entertainment delivery, coordinating special screenings, providing outstanding customer service, and maintaining high operational standards. This role involves managing in-theater experiences, coordinating events, and supporting the cinema's entertainment offerings to maximize customer satisfaction. Key Responsibilities: Customer Experience & Service: Provide exceptional customer service, ensuring a positive and memorable movie-going experience for all patrons. Assist customers with movie inquiries, ticket purchases, seating arrangements, and any special requests. Handle customer complaints or concerns promptly and professionally, offering solutions or escalating issues when necessary. Ensure that customers are satisfied with their cinema experience, including comfort, cleanliness, and technical aspects of the screening. Event Coordination & Programming: Coordinate special events and screenings (e.g., film festivals, premieres, Q&A sessions with filmmakers, and themed events). Work closely with the cinema manager to schedule and promote special screenings, including coordinating the technical requirements for these events (e.g., AV setup, timing). Assist with the marketing and promotion of upcoming screenings, events, and offers through in-house displays, social media, and customer outreach. Organize and support interactive events like fan meetups, costume contests, or special features that enhance the cinematic experience. Operational Support: Ensure that all screenings start on time and run smoothly, coordinating with projectionists, staff, and technical teams. Oversee the preparation and functionality of cinema screens, sound systems, and projectors to ensure optimal presentation quality. Monitor cinema facilities to ensure cleanliness and safety before, during, and after each screening. Assist with crowd control during high-traffic events, including managing lines and seating arrangements Customer Loyalty & Engagement: Engage with patrons and encourage participation in loyalty programs, memberships, and cinema promotions. Collect and respond to customer feedback to continuously improve services and entertainment offerings. Promote the cinema's value-added services (e.g., loyalty programs, premium seating, or group bookings) to enhance the customer experience. Team Collaboration & Training: Work closely with cinema staff to deliver high-quality service, assisting with the training of new employees in customer service protocols, event coordination, and operational procedures. Foster a team environment by collaborating with all departments, including ticketing, concessions, and security, to ensure a smooth customer journey from entry to exit. Assist the cinema manager in maintaining an organized and motivated team to meet customer expectations and operational goals. Qualifications: Education : High school diploma or equivalent required. A degree in Event Management, Hospitality, or a related field is a plus. Experience : Previous experience in customer service, event coordination, or entertainment services within a cinema or similar venue is highly desirable. Skills : Exceptional communication and customer service skills. Strong organizational and multitasking abilities to manage multiple events and customer needs. Ability to work well under pressure and handle challenging situations calmly. Basic technical knowledge of cinema equipment (e.g., projectors, sound systems) and troubleshooting. Knowledge of cinema operations and trends in the entertainment industry. Personal Attributes: Friendly, approachable, and customer-focused. Passionate about film and cinema culture. Detail-oriented with strong problem-solving skills. Flexible and adaptable to changing schedules, particularly during busy screenings or special events. A team player with excellent interpersonal skills. Working Conditions: Work hours will include evenings, weekends, and holidays, depending on cinema screening schedules and special events. The role may require standing for extended periods and assisting with the physical setup of events. The job may involve handling high-pressure situations during popular movie releases, festivals, or special screenings. Job Types: Full-time, Permanent, Fresher Pay: ₹9,916.14 - ₹18,500.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Compensation Package: Performance bonus Schedule: Day shift Morning shift Night shift Weekend availability Ability to commute/relocate: Pallavaram, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Required) Day Shift (Required) Work Location: In person

Job Title : Entertainment Service Provider (Cinema) Department : Operations / Customer Service Reports To : Cinema Manager / Operations Manager Job Purpose: The Entertainment Service Provider in a cinema is responsible for enhancing the overall movie-going experience for customers by ensuring seamless entertainment delivery, coordinating special screenings, providing outstanding customer service, and maintaining high operational standards. This role involves managing in-theater experiences, coordinating events, and supporting the cinema's entertainment offerings to maximize customer satisfaction. Key Responsibilities: Customer Experience & Service: Provide exceptional customer service, ensuring a positive and memorable movie-going experience for all patrons. Assist customers with movie inquiries, ticket purchases, seating arrangements, and any special requests. Handle customer complaints or concerns promptly and professionally, offering solutions or escalating issues when necessary. Ensure that customers are satisfied with their cinema experience, including comfort, cleanliness, and technical aspects of the screening. Event Coordination & Programming: Coordinate special events and screenings (e.g., film festivals, premieres, Q&A sessions with filmmakers, and themed events). Work closely with the cinema manager to schedule and promote special screenings, including coordinating the technical requirements for these events (e.g., AV setup, timing). Assist with the marketing and promotion of upcoming screenings, events, and offers through in-house displays, social media, and customer outreach. Organize and support interactive events like fan meetups, costume contests, or special features that enhance the cinematic experience. Operational Support: Ensure that all screenings start on time and run smoothly, coordinating with projectionists, staff, and technical teams. Oversee the preparation and functionality of cinema screens, sound systems, and projectors to ensure optimal presentation quality. Monitor cinema facilities to ensure cleanliness and safety before, during, and after each screening. Assist with crowd control during high-traffic events, including managing lines and seating arrangements Customer Loyalty & Engagement: Engage with patrons and encourage participation in loyalty programs, memberships, and cinema promotions. Collect and respond to customer feedback to continuously improve services and entertainment offerings. Promote the cinema's value-added services (e.g., loyalty programs, premium seating, or group bookings) to enhance the customer experience. Team Collaboration & Training: Work closely with cinema staff to deliver high-quality service, assisting with the training of new employees in customer service protocols, event coordination, and operational procedures. Foster a team environment by collaborating with all departments, including ticketing, concessions, and security, to ensure a smooth customer journey from entry to exit. Assist the cinema manager in maintaining an organized and motivated team to meet customer expectations and operational goals. Qualifications: Education : High school diploma or equivalent required. A degree in Event Management, Hospitality, or a related field is a plus. Experience : Previous experience in customer service, event coordination, or entertainment services within a cinema or similar venue is highly desirable. Skills : Exceptional communication and customer service skills. Strong organizational and multitasking abilities to manage multiple events and customer needs. Ability to work well under pressure and handle challenging situations calmly. Basic technical knowledge of cinema equipment (e.g., projectors, sound systems) and troubleshooting. Knowledge of cinema operations and trends in the entertainment industry. Personal Attributes: Friendly, approachable, and customer-focused. Passionate about film and cinema culture. Detail-oriented with strong problem-solving skills. Flexible and adaptable to changing schedules, particularly during busy screenings or special events. A team player with excellent interpersonal skills. Working Conditions: Work hours will include evenings, weekends, and holidays, depending on cinema screening schedules and special events. The role may require standing for extended periods and assisting with the physical setup of events. The job may involve handling high-pressure situations during popular movie releases, festivals, or special screenings. Job Types: Full-time, Permanent, Fresher Pay: ₹9,916.14 - ₹18,500.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Compensation Package: Performance bonus Schedule: Day shift Morning shift Night shift Weekend availability Ability to commute/relocate: Pallavaram, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Required) Day Shift (Required) Work Location: In person

Job Title: PVR Duty Manager Job Summary: The PVR Duty Manager is responsible for overseeing the overall operations of the cinema during their shift. This includes managing customer service, supervising staff, ensuring the smooth functioning of movie screenings, handling customer issues, and maintaining operational and safety standards. The Duty Manager plays a pivotal role in managing the theater's daily activities, ensuring both customer satisfaction and operational excellence. Key Responsibilities: Operations Management: Ensure smooth functioning of cinema operations, including ticket sales, food and beverage services, and movie screenings. Monitor and maintain all cinema facilities, including theaters, lobbies, restrooms, and other common areas. Ensure all equipment (e.g., projectors, sound systems) is working optimally, and take corrective actions in case of any technical glitches. Coordinate with technical staff to resolve any issues that may arise during screenings. Customer Service and Satisfaction: Address and resolve customer complaints or concerns in a timely and professional manner. Ensure high levels of customer satisfaction by maintaining friendly, courteous, and prompt service. Handle escalated customer issues and work to resolve them effectively while maintaining brand standards. Oversee ticketing operations to ensure smooth entry for customers and resolve any ticketing issues that may arise. Team Management: Supervise, guide, and support front-line staff (service associates, ushers, cashiers, etc.) to ensure smooth operations. Allocate tasks and ensure that staff are performing their duties effectively. Provide feedback and training to staff on customer service, operational procedures, and health and safety standards. Monitor staff performance, conduct regular checks, and ensure high standards of customer service are maintained. Health and Safety: Ensure that all health and safety regulations are adhered to within the cinema. Oversee the implementation of emergency procedures in case of accidents, fire, or any other hazards. Monitor cleanliness and hygiene standards across all areas, including auditoriums, food counters, and public spaces. Conduct routine safety checks to ensure all emergency exits, fire extinguishers, and other safety equipment are functioning properly. Inventory and Stock Management: Monitor the inventory of food, beverages, and other supplies in the cinema, ensuring adequate stock levels. Ensure that all food and beverage counters are adequately staffed, stocked, and ready for customer service. Report any stock shortages or issues to management for prompt resolution. Financial Management: Oversee daily cash and transaction handling, ensuring all payments (cash, card, or digital) are accurately processed and recorded. Assist in reconciling cash registers and closing the cinema's financial books at the end of the shift. Ensure all financial transactions are transparent and comply with company policies. Promotions and Sales: Oversee the promotion and sale of cinema tickets, food and beverages, and special promotions (e.g., combo offers, loyalty programs). Encourage staff to upsell services such as premium seating, loyalty membership, and concession packages. Ensure that promotional materials and campaigns are displayed appropriately across the cinema. Shift and Staff Scheduling: Manage staff schedules and ensure that the cinema is appropriately staffed during peak hours, weekends, and holidays. Ensure staff arrive on time for their shifts and maintain effective communication for any shift changes or staffing needs. Reporting: Prepare and submit reports on daily operations, customer feedback, financials, and any operational issues to upper management. Track cinema performance metrics such as attendance, revenue, and customer satisfaction, providing recommendations for improvements. Qualifications: Education : Bachelor's degree in Hospitality Management, Business Administration, or a related field. Experience : Minimum of 2-3 years of experience in cinema operations, customer service, or hospitality management, with at least 1 year in a supervisory role. Skills : Strong leadership and team management skills. Excellent customer service and conflict resolution abilities. Good organizational and multitasking skills. Basic understanding of financial management and cash handling. Strong problem-solving abilities and quick decision-making under pressure. Knowledge of health and safety standards in the workplace. Proficiency in using cinema management software and POS systems. Key Competencies: Customer-focused with excellent interpersonal skills. Ability to work in a fast-paced, dynamic environment. Strong organizational and multitasking abilities. Flexible and adaptable to changing demands. Ability to handle customer complaints and concerns with patience and professionalism. Strong communication skills, both verbal and written. Ability to work late-night shifts, weekends, and public holidays. Working Conditions: Shift Hours : The role typically requires working in rotating shifts, including evenings, weekends, and public holidays. Physical Environment : The Duty Manager will be expected to walk around the cinema and ensure all areas are well-maintained, safe, and ready for service. The position may involve some manual tasks, such as helping to move stock or assist with maintenance. Job Types: Full-time, Permanent, Fresher Pay: ₹35,000.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Experience: Duty manager: 2 years (Required) Location: Tiruvanmiyur, Chennai, Tamil Nadu (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person

Job Summary: The Shift Officer is responsible for overseeing daily operations during assigned shifts to ensure smooth workflow, safety, and compliance with company policies and standards. This role involves supervising personnel, managing incidents, maintaining records, and providing support to ensure operational efficiency. Key Responsibilities: Supervise and coordinate all shift activities to ensure operational targets are met. Monitor attendance, assign duties, and ensure adequate staffing levels throughout the shift. Enforce company policies, safety procedures, and quality standards. Serve as the point of contact for all issues or emergencies during the shift. Conduct routine inspections or patrols (if in a security or facility-based role). Maintain accurate logs and reports of shift activities, incidents, and equipment status. Communicate effectively with other shifts and management to ensure continuity. Handle minor disputes or escalate issues to higher management as needed. Train or mentor new team members and ensure compliance with onboarding procedures. Respond to incidents, emergencies, or technical issues promptly and appropriately. Qualifications: Diploma or Degree Proven experience in a supervisory or operational role. Strong leadership, communication, and problem-solving skills. Ability to work under pressure and handle emergencies calmly. Proficient with basic computer systems and reporting tools, cash handling skills Flexible to work various shifts, including nights, weekends, and holidays. Salary is based on previous months' payslips. Experience of working as Shift Officer/Duty Officer in a cinema industry preferred Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Night shift Weekend availability Work Location: In person

Need to handle guests coming for movies. Have to handle team for the day to work in food bays, box office, audi/screens etc. Should be able handle stocks of both Veg & non veg. Need to handle cash. Prior experience with food sales counters is preferred. Prior experience with working in Theatres, Malls & hotels are Preferred. Job Type: Full-time Pay: ₹21,000.00 - ₹23,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Night shift Rotational shift Weekend availability Education: Diploma (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person

Need to handle guests coming for movies. Have to handle team for the day to work in food bays, box office, audi/screens etc. Should be able handle stocks of both Veg & non veg. Need to handle cash. Prior experience with food sales counters is preferred. Prior experience with working in Theatres, Malls & hotels are Preferred. Job Type: Full-time Pay: ₹21,000.00 - ₹23,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Day shift Night shift Rotational shift Weekend availability Education: Diploma (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person