Enterprise Services Engineer

Job Description

Description JOB TITLE: Enterprise Services Engineer REPORTS TO: Director - Service Delivery LOCATION: India DATE: April 2025 Since 1979, Meridian has guided customers in transforming the technology tools and resources they already have into undeniable business value. We do more than help our customers simply buy technology; at Meridian, we partner with our customers to adopt technology to enable their business strategy and growth. Meridian helps maximize the value of technology investments with our technology adoption experts and their 3000+ certifications, flexible consumption and deployment models, contract and service management, global service and support, and custom finance options. POSITION SUMMARY The Enterprise Services Engineer is a hands-on technical resource that provides L2/L3 support for our enterprise customers. This individual will have a general understanding of many infrastructure technology verticals and operating systems and should have at least one core area of expertise. The candidate will need to have strong communication and problem-solving skills along with a strong willingness to learn new technologies. DUTIES AND RESPONSIBILITIES Performing Backup & Restore operations within RTO&RPO Performing Health checks on client environment like Backup status, Aux copy status, data aging and library space; Installation of different Commvault agents on client computers; Working on root cause analysis for backup failures; Configuration/de-activation of backup policies for new and de-commissioned clients; Working on Tape library issues like drive mount issues; Upgrading service pack for all the clients in a timely manner. Pro-actively monitor for the slow backups, Hung jobs, long queued Jobs in the environment and take necessary action; Working on Media agent communication issues and troubleshooting; Knowledge of configuring disk library, Tape library and cloud library and upgrade of IBM& HP tape library; Configure and troubleshoot VM backups on Hyper- V, Nutanix & VMware; Perform Restores for client data which includes File system, SQL, Oracle, SAP HANA, Sybase Oracle RAC Backups; Upgrade Commserver and Media agents to latest SP; Troubleshooting SAP HANA, SYBASE backups, SQL backups, ORACLE and Windows File system & Linux FS backups; Sending Daily Reports to customers by mentioning all Backup issues and necessary actions to be taken on Backup failures; Analyzing the Major incidents which occur in Day-to-Day operation.; Attending conference calls with vendors, resolver groups and management; Analyze and resolve escalated problems and make SOP for future reference; Restorations of the files, folders, System State, and some databases as per request from clients; Troubleshooting and resolving backup failures due to hardware and software errors.; Assisting customer to add new servers to Backup rotation; Media management (Recalling tapes from offsite and coordinating with vendor to deliver it onsite Tape loading / Unloading); Taking care of Ad hoc Backup and Restoration Requests. Ensure that customer satisfaction levels are exceeded; Actively working on new projects [New installations of Commvault]; Creating storage policies, sub-client policies and schedule policies; For drive down issues coordinated IBM and Datacenter to resolve drive issues; Load Balancing on media agent to run Backups smoothly without space issues; Discussing failures and remediation techniques in team meetings daily; Preparing process documents for Quality and audit purpose; Working Knowledge on CommServ, Media Agents and Client Configurations; Analyzing the risk factors and cost factors to maintain the data continuity services; Participate in hurdles aimed at sharing knowledge with colleagues to develop more efficient resolutions; Interacting with the client, analyzing the business requirement & suggesting the best solution for data protection based on application and business requirement of End user; Working knowledge on cloud Backup configurations and restoration from cloud to on-prem; Configuring high availability and Live Sync on customer environments; Knowledge of workflow operations in CommVault; Media agent Sizing requirements and troubleshooting High Q & I issue; FREL server configuration and troubleshooting browse issues at the time of Granular level restore; IntelliSnap Backup configuration and troubleshooting on storage Array issues; Working knowledge on Commvault Metallic cloud. QUALIFICATIONS & REQUIREMENTS 8+ years experience as a technical IT resource; 6+ years supporting or delivering in an enterprise-level environment; Experience in the following technology areas, expertise in 3; Windows Linux/UNIX Virtualization Storage (On-prem or cloud-based) Network/ Security UCS Commvault Exchange Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.