8+ years of overall IT experience with at least 6+ years in ServiceNow architecture and development. Strong hands-on experience with multiple ServiceNow modules: ITSM, ITOM, CMDB, HRSD, SecOps, GRC, CSM, etc. Expertise in ServiceNow platform architecture, including data models, integrations, workflows, ACLs, and scripting (JavaScript, Glide). Knowledge of ServiceNow best practices, platform limitations, upgrade strategies, and custom application development. Experience integrating ServiceNow with external systems using REST/SOAP APIs, MID servers, and other integration technologies. ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in one or more domains (ITSM, ITOM, HR, etc.) Certified Application Developer (CAD) Certified Technical Architect (CTA) – preferred Strong understanding of ITIL and agile methodologies. Excellent communication, stakeholder management, and documentation skills.Role & responsibilities

Role: Software Developer Experience: 1 - 3 years Responsibilities: Expertise in Dot Net (4.5 and above) GOLANG(Preferably),asp.net/asp.net core, React JS, Javascript, Visual Studio, Visual Studio Code Exposure to Object Oriented Design skills using C# and .NET. Experience with Database - joins, stored procedures, indexes, database optimization and profiling, Debugging and performance profiling Understanding of standard software development methodologies, such as Agile Strong written and verbal communication Good Analytical and problem solving skills

The Enterprise Services Engineer is a hands-on technical resource that provides L2/L3 support for our enterprise customers. This individual will have a general understanding of many infrastructure technology verticals and operating systems and should have at least one core area of expertise. The candidate will need to have strong communication and problem-solving skills along with a strong willingness to learn new technologies. DUTIES AND RESPONSIBILITIES Performing Backup & Restore operations within RTO&RPO Performing Health checks on client environment like Backup status, Aux copy status, data aging and library space; Installation of different Commvault agents on client computers; Working on root cause analysis for backup failures; Configuration/de-activation of backup policies for new and de-commissioned clients; Working on Tape library issues like drive mount issues; Upgrading service pack for all the clients in a timely manner. Pro-actively monitor for the slow backups, Hung jobs, long queued Jobs in the environment and take necessary action; Working on Media agent communication issues and troubleshooting; Knowledge of configuring disk library, Tape library and cloud library and upgrade of IBM& HP tape library; Configure and troubleshoot VM backups on Hyper- V, Nutanix & VMware; Perform Restores for client data which includes File system, SQL, Oracle, SAP HANA, Sybase Oracle RAC Backups; Upgrade Commserver and Media agents to latest SP; Troubleshooting SAP HANA, SYBASE backups, SQL backups, ORACLE and Windows File system & Linux FS backups; Sending Daily Reports to customers by mentioning all Backup issues and necessary actions to be taken on Backup failures; Analyzing the Major incidents which occur in Day-to-Day operation.; Attending conference calls with vendors, resolver groups and management; Analyze and resolve escalated problems and make SOP for future reference; Restorations of the files, folders, System State, and some databases as per request from clients; Troubleshooting and resolving backup failures due to hardware and software errors.; Assisting customer to add new servers to Backup rotation; Media management (Recalling tapes from offsite and coordinating with vendor to deliver it onsite Tape loading / Unloading); Taking care of Ad hoc Backup and Restoration Requests. Ensure that customer satisfaction levels are exceeded; Actively working on new projects [New installations of Commvault]; Creating storage policies, sub-client policies and schedule policies; For drive down issues coordinated IBM and Datacenter to resolve drive issues; Load Balancing on media agent to run Backups smoothly without space issues; Discussing failures and remediation techniques in team meetings daily; Preparing process documents for Quality and audit purpose; Working Knowledge on CommServ, Media Agents and Client Configurations; Analyzing the risk factors and cost factors to maintain the data continuity services; Participate in hurdles aimed at sharing knowledge with colleagues to develop more efficient resolutions; Interacting with the client, analyzing the business requirement & suggesting the best solution for data protection based on application and business requirement of End user; Working knowledge on cloud Backup configurations and restoration from cloud to on-prem; Configuring high availability and Live Sync on customer environments; Knowledge of workflow operations in CommVault; Media agent Sizing requirements and troubleshooting High Q & I issue; FREL server configuration and troubleshooting browse issues at the time of Granular level restore; IntelliSnap Backup configuration and troubleshooting on storage Array issues; Working knowledge on Commvault Metallic cloud. QUALIFICATIONS & REQUIREMENTS 8+ years experience as a technical IT resource; 6+ years supporting or delivering in an enterprise-level environment; Experience in the following technology areas, expertise in 3; Windows Linux/UNIX Virtualization Storage (On-prem or cloud-based) Network/ Security UCS Commvault Exchange

Tasks: You, as a member of the Applications Root Cause Analysis team, will follow up on outages, failed service requests, customer escalations and other IT problems. You will analyze the technical root and collaborate closely with other teams like product development or technical support. In case of customer concerns, you will also act as an escalation contact supported by the corresponding experts of the global application team. You we also provide hands-on operations support in escalated or complex cases. You will identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration. Beyond RCAs, you will ensure agreed deliverables and improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects.