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Enterprise Platform Engineer

Enterprise Platform Engineer

Genesys

2 - 7 years

12 - 16 Lacs

chennai

Posted:None| Platform:

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Skills Required

computer science automation enterprise applications analytical agile genetics jira project delivery information technology operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary:

We are seeking an experienced Enterprise Platform Engineer to manage, maintain, and optimize a suite of enterprise tools and platforms. In addition, act as an escalation point for our Managed Service Provider and implement enhancements and project delivery requests. Responsibilities include managing the administration of critical enterprise tools including Jira, Confluence, SharePoint, Messaging (Exchange/Mimecast), Globalscape/SFTP, Power Automate, and other cloud-based applications and optimizing workflows through automation. This role is central to ensuring seamless connectivity across systems, enhancing productivity, and maintaining the operational integrity of enterprise tools and platforms.

Key Responsibilities:

Ability to diagnose highly complex platform-related issues and work with internal teams and vendors for resolution.

Provide ongoing guidance to the L2 Managed Service Provider to solve end user incidents and platform related issues. Conduct knowledge-sharing sessions to the Managed Service Provider.

Maintain and update SOPs for L3 enterprise tools and platform management.

Identify and implement process improvements for increased efficiency with the suite of enterprise tools including Jira, Confluence, SharePoint, Messaging (Exchange/Mimecast), Globalscape/SFTP, Power Automate, Power Apps, and other enterprise applications.

Resolve escalated incidents from the Managed Service Provider and coordinate with third-party vendors when additional support is required.

Develop and maintain scripts and automation solutions to improve efficiency in tool administration and reoccurring tasks.

- Work with internal teams to integrate platform tools with other solutions.

Collaborate with cross-functional teams to understand requirements and implement improvements for scalable and repeatable processes.

Monitor tool usage to help define licensing needs and guide cost optimizations efforts.

Minimum Requirements:

Bachelors degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered.

2+ years working with enterprise tools and managing complex integrations for large organizations.

Strong analytical, problem-solving, and documentation skills.

Excellent communication with the ability to collaborate effectively with technical and non-technical teams to resolve incidents and improve services.

Demonstrated ability to drive change and implement process improvements.

Certification with ITIL Foundations or familiarity with ITIL processes and ServiceNow ticket management workflows.

Ability to work collaboratively in an Agile/DevOps environment.

Experience with corporate applications such as Jira, Confluence, SharePoint, Figma, Lucid, Asana, Messaging (Exchange/Mimecast), Globalscape is preferred.

If a Genesys employee referred you, please use the link they sent you to apply.

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Enterprise Platform Engineer