Enterprise Client Operations Data Director

Pay and Benefits

• Competitive compensation

  , including base pay and annual incentive

• Comprehensive health and life insurance

  and well-being benefits, based on location

• Pension / Retirement benefits

• Paid Time Off and Personal/Family Care

  , and other leaves of absence to support your physical, financial, and emotional well-being

• Flexible/hybrid work model

  : 3 days onsite (Tuesdays, Wednesdays, and a third day defined by each team), and 2 days remote

The Impact You Will Have in This Role

Enterprise Client Operations (ECO)

This leadership position requires exceptional communication, team-building, and problem-solving skills to drive performance, foster engagement, and lead data and project initiatives. The individual will be responsible for building relationships with stakeholders and developing high-performing teams.

Your Primary Responsibilities

ECO Leadership Responsibilities

• Provide site leadership for ECO employees in the Chennai office
• Plan and execute site-specific activities to enhance employee engagement
• Manage day-to-day operations of Chennai-based ECO teams, ensuring alignment with performance goals
• Foster a culture of collaboration, quality, and continuous improvement
• Assist in recruiting, onboarding, and training of new hires
• Maintain and execute Business Continuity Plans; lead crisis response as needed
• Represent ECO in key events with internal and external stakeholders
• Demonstrate enterprise-wide leadership and proactive problem-solving

Client Operations Data Lead Responsibilities

• Build and lead a team focused on data remediation, ensuring accurate client data across platforms
• Partner with the Enterprise Data Team and IT to resolve data issues and implement solutions
• Define outreach and remediation strategy to validate and collect client data
• Develop and implement data quality standards and control procedures
• Conduct data quality assessments and oversee corrective actions
• Train team members on data management best practices
• Lead project initiatives for ECO leadership; define scope, timelines, and deliverables
• Maintain the team's Book of Work and assess staffing/resource needs
• Ensure teams are operationally ready to support new product or requirement launches
• Conduct capacity planning and staffing assessments
• Define and revise key metrics and KRIs for performance tracking
• Analyze client feedback, identify knowledge gaps, and recommend training
• Monitor performance reports to ensure alignment with team objectives
• Explore opportunities to streamline and automate processes by understanding interdependencies across functions

Qualifications

• Minimum of

  10 years of related experience

• Bachelor's degree

  preferred or equivalent experience

Talents Needed for Success

• Proven leadership and people management experience, preferably in a multinational setting
• Experience in team building, coaching, and leading by influence
• Strong knowledge of data management principles and best practices
• Financial industry experience (banking, capital markets, or financial operations) preferred
• Self-starter with excellent project ownership and execution ability
• Strong written and verbal communication skills
• Excellent analytical and quantitative problem-solving skills
• Proven track record of collaborating with business, technology, and change management teams