Enterprise Client Operations Data Director

Job Description

The Impact you will have in this role: The Enterprise Client Operations (ECO) organization is comprised of onboarding-related and client support (help desk) capabilities for DTCC and its subsidiaries. This Client Operations Data Director role sits within the ECO organization and will be supporting ECO leadership with their teams located in Chennai, as well as partnering closely with the Enterprise Data Team to execute against the DTCCs client / entity data strategy. This role requires exceptional leadership, communication, and problem-solving skills to drive site performance, employee engagement, and project-level leadership. Leader in this role will build and cultivate relationships with key stakeholders and develop high performing teams. Your Primary Responsibilities: ECO Leadership Responsibilities Provide site leadership for ECO employees in the Chennai Office. Engage in sessions to plan site specific activities to drive employee engagement. Lead and manage day-to-day operations of Chennai based ECO teams, ensuring alignment with organizational goals, objectives, and performance standards. Foster a culture of collaboration, quality and continuous improvement and enable high performing teams Assist with recruiting for open positions in the Chennai office, including onboarding and training of new hires Own Business Continuity Plans and effectively coordinate operations and client support in the event of a site level crisis Demonstrate influence and visibility by representing the function in key events with internal and external partners Exemplify enterprise leadership and accountability to drive collaboration and problem solve Client Operations Data Lead Responsibilities Recruit and build a team to focus on the data remediation efforts required to establish a strong data foundation, including collecting, validating and maintaining client data across multiple platforms and systems Coordinate with the Enterprise Data Team and IT to resolve data-related issues and implement data management solutions Determine the client outreach and remediation strategy for data clean-up efforts, including validating data with clients, and collecting missing key data elements Develop and implement data quality control procedures and standards Conduct regular data quality assessments and implement corrective actions as needed Train and support staff on data quality best practices and procedures Collaborate with ECO teams on effective data management Lead project-based work for ECO leadership and define project scope, timelines, goals and deliverables working with internal stakeholders Create and maintain Team Book of Work and identify resource demand needs. Lead new initiatives and ensure teams operational readiness to support new requirements and product offerings Conduct capacity planning assessment and make recommendations on staffing Define and continuously revise critical metrics and KRIs to improve team performance. Regularly review client feedback, identify knowledge gaps and team training needs Apply management reports and metrics to track performance of teams and individuals to ensure success in meeting the teams objectives Understand interdependencies with initiatives outside immediate function to explore opportunities to streamline or automate processes Qualifications: Minimum of 10 years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: Experience in leadership/people manager roles; preferably in a multinational environment Experience building, leading and coaching teams and leading via influence Deep understanding of data management processes and standard methodologies Experience in banking, capital markets, or financial operations preferred Self-starter with a solid ability to prioritize, own and drive projects, and quickly learn new concepts and frameworks Excellent written and verbal communication skills Excellent analytical and quantitative skills Prior experience working with technology, business teams and operating model changes