Job
Description
Job Summary: We are seeking a highly skilled and experienced Program Manager / PMO to join our Global Fraud Prevention group. This role will support various functions within the group, including but not limited to Consumer Risk, Identity, Machine Learning, and Seller Risk. The ideal candidate will have a strong background in project management methodologies, excellent leadership skills, and the ability to drive execution while maintaining governance frameworks. This position requires experience in leading projects with wide exposure and complex environments, managing multiple stakeholders, and driving initiatives in a dynamic, fast-paced setting. Job Description: Responsibilities Develop, implement, and manage program strategies, ensuring alignment with business objectives. Oversee project execution, ensuring adherence to scope, timeline, budget, and quality standards. Establish and maintain PMO governance frameworks, methodologies, and best practices. Monitor project risks, dependencies, and escalations, providing mitigation strategies as needed. Coordinate with cross-functional teams, including Data Science, Engineering, Analytics, and Product, to ensure seamless communication and collaboration. Track program performance using appropriate KPIs, metrics, and reporting tools. Provide leadership and mentorship to project managers and teams. Facilitate stakeholder communication and ensure alignment with program goals. Drive continuous improvement initiatives within project management processes. Requirements Bachelors or Masters degree in Business Administration, Engineering, or a related field. 5+ years of experience in program management, PMO, or a similar role. Proven experience managing projects with wide exposure and in complex environments. Strong knowledge of project management methodologies (Agile, Waterfall, etc.). Proficiency in project management tools (JIRA, MS Project, Asana, etc.). Excellent communication, leadership, and stakeholder management skills. Ability to handle multiple projects and prioritize effectively. PMP, PgMP, or equivalent certification is a plus. Change Agent: Skilled at navigating ambiguity, adapting to rapid changes, and prioritizing evolving requirements.
