Engineering Manager

About Us

Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotels cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

Tech @ Exotel

Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.

• Our focus is on building a very fault-tolerant, loosely coupled, scalable and real-time distributed system
• We are generally agnostic of language, technology or tools. Currently, our tech stack is built on Golang, Node.js, Ruby, Java and PHP. We use Aerospike, and MySQL as data stores, ElasticSearch for search and Beanstalkd for queuing
• We emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices
• We are very strong believers in "you built it, you own it!". And running a distributed system is very different from just building one!
• We are crazy about high availability.

Roles and Responsibilities

As the engineering manager of the team, your roles and responsibilities include: 

Build and mentor a team of engineers

• Create an environment and culture where efficiency and innovation thrive
• Manage learning and development of team members.

Work with stakeholders (Business owners, CFO and CEO's office, Architects) to identify objectives for the team and deliver outcomes. This includes:

• Work with the CFO's office  for functional roadmap and requirements
• Work with Architects for non-functional requirements
• Liaise with all stakeholders on priorities and timelines
• Own up delivery - guide the team to deliver
• Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.
• Track and report engineering health metrics (such as bugs by severity, production incidents, etc.)
• Ensure quality through processes ( Review code, test plans, and deployment plans.)

Must-haves

• 8-10+ years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.
• Experience in the development of some of the backend/platform components or systems, REST API, etc.
• Proven track record in leading the development of high-complexity software with demonstrable outcomes
• Experience in Code reviews and system design.
• Experience with Billing and BI tools
• 1-2+ years of experience in building/managing a high-performance team 
• Capability and intent of taking end-to-end ownership
• Excellent communication and stakeholder management skills.

Good-to-haves

• Experience with AI technologies
• Experience with cloud deployments (distributed and scalable systems) and DevOps as a culture environment