Engineering Manager

Job Description

Role & responsibilities Lead, mentor and manage a team of engineers with a focus on Salesforce, NetSuite, and MuleSoft technologies Maintain good relationships with US and Canadian management and business users, ensuring that their technical needs and expectations are met Act as the key point of contact for the business and technical partners, working to understand business requirements and translating them into technical deliverables Oversee the execution of Agile development sprints in JIRA, ensuring that all tasks are tracked, completed on schedule and of high quality Collaborate with project managers to ensure that development timelines are met, risks are identified early and projects are delivered according to customer expectations Ensure that best practices and processes are followed for continuous improvement, both in terms of engineering practices and customer engagement Manage cross-functional communications between the engineering team, project management and customer teams to ensure clear understanding and alignment Understand and enforce hybrid project management approaches that combine Agile and Waterfall techniques to optimise development cycles, track progress and ensure timely delivery. Drive the technical strategy for solutions based on Salesforce, NetSuite, and MuleSoft, ensuring that the team's work aligns with business goals and customer needs Foster a culture of collaboration, innovation and continuous learning within the engineering team Preferred candidate profile Proven experience managing engineering teams working with Enterprise Systems In-depth understanding of CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and EAI (Enterprise Application Integration) systems Strong technical knowledge, with the ability to oversee complex engineering processes without being directly involved in development Hands-on experience with Agile methodologies and managing sprints in JIRA Solid understanding of hybrid project management approaches, including both Agile and Waterfall frameworks Exceptional communication and interpersonal skills, with experience managing relationships with customers abroad Strong leadership, problem-solving and decision-making abilities Experience ensuring high-quality development practices, timely delivery and alignment with customer goals Ability to identify areas for process improvement and implement best practices across the team.