Engineering Change Control Engineer

Job Summary

• Review, monitor, and implement Engineering Change Orders (ECOs) / Development Releases (DRs) across global manufacturing sites.
• Assess the impact of each change (e.g., new materials, material revisions, BOM updates, obsolescence, supplier changes) and ensure timely system updates.
• Coordinate with Engineering, OPM, Supply Chain, and Plant ECC coordinators for smooth change communication and implementation.
• Support New Product Introduction (NPI) activities from a change control perspective, including BOM setup and configuration validation.
• Track and report on pending and completed engineering changes; proactively escalate delays.
• Participate in Stop Order and Change Review meetings, record minutes, and drive closure of open actions.
• Maintain system accuracy for BOMs, item masters, and revision histories in SAP

  /

  Oracle ERP systems.
• Assist in preparing ECC-related KPIs and implementation performance reports.

B. Return Merchandise Authorization (RMA) 30%

• Act as the primary contact for clients and internal teams regarding product returns, replacements, and repairs.
• Manage and process RMA tickets, ensuring all requests follow established SOPs and SLA timelines.
• Coordinate with internal teams, warehouses, and suppliers for parts movement and return resolutions.
• Maintain accurate RMA records and proactively communicate status updates to customers and stakeholders.
• Generate weekly or monthly RMA performance and aging reports.
• Support continuous improvement in the RMA process through documentation, feedback, and root cause tracking.

Job Requirement

• Bachelors degree in Engineering / Science

Experience:

• Minimum 3 years of relevant experience in a multinational environment.
• Prior experience in Engineering Change Control

  ,

  Product Configuration Management, or Customer Service (RMA handling) preferred.

Technical Skills:

• Proficiency in SAP or Oracle ERP systems (material creation, BOM maintenance, change implementation).
• Strong knowledge of Engineering Change Management processes.
• Proficiency with MS Excel, Outlook, and Office applications

  .

• Knowledge of Excel Macros or SQL is an added advantage.

Behavioural Skills:

• Strong coordination and communication abilities (written and verbal).
• Excellent attention to detail and process orientation.
• Proactive, organized, and adaptable in handling multiple priorities.
• Comfortable working across global teams and flexible to work in shifts if required.