Engineer - Technical Support (Biometrics/Access Control)

About IDEMIA Public Security

We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode

Senior Engineer- Technical Support

Experience & background:

• B.E, B.Tech Degree in Electronics, E&TC, BSC-IT degree
• Having 3 to 7 year experience in

  Access control system/Biometric Technologies

• Have carried out troubleshoots at customer site, related to ACS & CCTV products.

• Knowledge of Computer Networking LAN/WAN environment
• Experience in handling customer request
• Proficient in English communicator, through written and oral medium
• Comfortable with the Office 365 software suite

• Work Experience in Biometric & ACS

• Understanding of Access control

  Card Technologies

Responsibilities

• Self-driven, results orientated, customer focused
• Previous experience in a similar application & hardware support environment
• Knowledge of SQL database administration
• Understanding customers implemented eco-system
• Proven working experience in customer Project handling on site related issues
• Excellent client-facing and internal communication skills
• Able to work under pressure, with minimum supervision (Autonomous)
• Supervised ACS, VMS or a turnkey solution, shall be added advantage.
• Ability to manage multiple tasks and prioritize effectively.
• Independent Problem-solving and communication skills.
• Should be autonomous in driving and co-leading & recurring processes