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Evolute
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ENGINEER-TECHNICAL CUSTOMER SUPPORT

ENGINEER-TECHNICAL CUSTOMER SUPPORT

Evolute

0 - 4 years

0 Lacs

bengaluru karnataka

Posted:4 weeks ago| Platform: Indeed logo

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Skills Required

support software engineering authentication android tms mdm integration analyze agile training troubleshooting programming java management tracking analysis

Work Mode

On-site

Job Description

Bengaluru, Karnataka, India

Job posted on

10/10/2025

Location

Bangalore

Functional

N/A

Department

Software Solutions

Designation

Engineer-Technical Customer Support

Entity

Evolute Fintech Innovations Private Limited

Openings Valid Till

10/11/2025

Company Description

Website Link: https://www.evolute.in/fintech/

Our expertise in embedded engineering, identity solutions & biometric authentication devices, micro-ATMs, Payment certified android POS with TMS, MDM & RD services, has been a game changer in the Fintech domain.Designing products that are ergonomic, durable & efficient and developing core software solutions core to payment infrastructure value chain

Being the Technical Support Engineer of the product company, you will be responsible for supporting the customers with the integration of their applications with Evolute devices and resolving any issues raised.

Roles & Responsibilities:

Good communicator
Initial Point of Contact for all device and software related concerns from customers.
Attend meetings with clients to analyze, troubleshoot and diagnose problems.
Ability to understand the customer requirement and coordinate with technical team to get it implemented.
Good and agile troubleshooter
Assist in creating training materials pertaining to relevant device / product troubleshooting and usage.

Qualifications

Experience Level:

2 - 4 years of technical support experience.

Essential Skills:

Bachelor’s degree in computer science or related stream.
Basic Knowledge of programming languages like Android and Java and process management methodology.
The ability to recognize risks and errors in an application.
Exposure to any bug tracking tools and requirements analysis and tools.
Knowledge on Agile practices is desirable.
Customer centric approach
Good time management and organizational skills.
Self-motivated, works well independently and with others.

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